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9.2/10
Great
Llily_830110On a business trip to Surabaya, I was lucky to find a relatively new hotel at a reasonable price. The room was decent, not too small for two people. However, I was really dissatisfied with the service. In the evening, I realized our room only had two bath towels and no hand towels, so I called the front desk to ask for some. The staff member who came asked for dirty towels in exchange. I explained I didn't have any dirty towels to give, I just wanted extra hand towels. The staff member said it wasn't allowed, claiming hotel policy states a room can only have two bath towels, and any additional ones would be charged. What??? I've stayed in so many hotels, and this is the first time I've heard of such an absurd rule. In the end, we had to make do with just the two bath towels. The front desk later called me to say they only had bath towels and no hand towels either... Additionally, the hotel provides two bottles of drinking water, and any more cost money. The room itself was acceptable, but the service is far from what you'd expect from a 4-star hotel. I hope they can improve.
GGuest UserStaff was friendly and the location is central. But the bathroom was smaller than on the pictures, tv had problems and the AC always blown cold air even when it was on 30 degrees. Asked for room change twice, they don’t allowed it
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What is the average room rate at Bar hotel in Genteng?
The average price for hotels in Bar in Genteng is €60 on weekdays and €61 on weekends (Friday to Saturday).