Genteng Hotels with Free Breakfast

I came to this hotel after hearing good things about it. It's an old colonial building from 1910, used to be a post office, so the ambiance is incredible. The value for money is really good too. SOGO is right across the street, and there are several shopping malls connected nearby. The only weird thing was the housekeeping. The bathmat from the day before wasn't picked up from outside the shower; it was left there, wet, and a new one was just placed beside it. Also, the $2 tip I left on the pillow wasn't taken. The tea bags in the room weren't great, full of dregs. I'd suggest changing brands, it wouldn't cost much to do so.

This is a good hotel. We stayed from December 13th to 14th, 2025. However, we had a problem with the bathroom drainage not working properly, causing water to overflow onto the room floor. When we complained, the response was poor, and we had to wait a long time to switch rooms. Even the hotel staff who promised to help move our belongings didn't assist wholeheartedly.

Arrival was well attended by concierge. Check in is disappointing. (Staff name Max) not very accommodating. Need to learn extend of service. We have 4 rooms booked in total and all located in diff floors. Request for just 1 extra bed as already paid for room with 3 adults w bf but staff insisted to charge extra for bed for it due to high occupancy. He said it’s been requested by 70 guest that is arriving? Double standard service. Even with much plea still said no. Requested for bday compliments they gave a small cake that’s hard and not moist. Pls Improve quality. No balloons or decor. For a 5 star hotel, basically not to standard. We book the shuttle service at 2pm for next day. But next day they said can’t meet the time we requested because of the large group. Terrible! Dint wsnt to complain and spoil our vacation. Bf was so so. Not the best but acceptable. Generally hotel room is large and comfortable. Only the guy staff lacks service. He’s sooo rigid and stucked up.

Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there. The only stuff i can think of this hotel could improve on is stuff others mentioned before already: Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen. Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.

MY HUSBAND AND I STAYED IN THE SUITE FOR 8 NIGHTS. AFFORDABLE HUGE ROOM WHICH IS A PLUS FOR OUR LONG STAY. WALKING DISTANCE TO THE MALL. BFAST FOOD WAS OKAY YOU HAVE YOUR CHOICE OF LOCAL FOOD AND WESTERN CHOICES. ITS A 4 STAR HOTEL, BASIC AMENITIES, NOTHING REALLY LUXURIOUS BUT DOES ITS JOB.

The grandcity mall is disappointing.. Empty ghost town Nevertheless we can grab anywhere else. Hotel is good, breakfast is great. only suggestion give a little more space because no space to solat with large baggage. Space constraints.

We stay at this hotel very regularly. The location, the large room, the price – everything is absolutely good. The only thing is the breakfast could be a bit better, but then the room rate would probably go up too.

The room was great, clean, and even had Netflix so we could watch movies. The food was delicious, and the location in the city center near Bambu Runcing was perfect for watching the Surabaya Vaganza. The service was friendly, everything was good for the price. Recommended for families.

📍Location (+) Located in the city center, convenient access to many tourist spots in Surabaya. There's Indomaret next to the hotel, which makes it convenient too. Wisata Rasa, a recommend place to buy edible souvenirs (like almond crispy), is also nearby. (-) I expected very walkable distance to Tunjungan Romansa, but it is apparently further away than expected. Still walkable but will take quite some time, and only walkable at night. Walking in the day is not very feasible due to Surabaya hot weather. 🏠 Room Facilities (+) TV, desk, 3 electrical outlets, wardrobe with hangers, storage cabinet, safety box, air dryer in the bathroom, and electric kettle are available. Water gallon for refills is available outside the room. (-) The lights in the room are dim, which makes the room unsuitable for work. Toilet issue is of low quality. No fridge. Cuttlery are provided with charge. 🏨 Hotel Facilities (+) Great breakfast with various options, including local delicacies like lontong balap. There are board games, mini pool table, and foosball. PCs are available in the lobby, not sure if it works though. Can store luggage in the receptionist after check out. Toilets are available in the lobby. (-) The hotel only gives 1 access card per room, even if I book a room for 2 people. Was excited to see congklak game but apparently the seeds weren't enough. 👥 Service (+) Friendly staffs. Could ask for extra towel. Could request for specific housekeeping cleaning time.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!