This place deserves zero business going forward, and will definitely not get any of mine on future Wembley visits. I’d booked a single night stay to go and watch a concert in July at Wembley Stadium, the hotel was booked 3-4 weeks ago and they phoned me this afternoon to cancel the booking. Guess what, there’s nothing else available with any of the hotel chains locally on that date as they’ve all now been booked by fellow concert goers. All is not lost though as IHG’s poor guest management has forced me to look at Airbnb, and to my great surprise I’ve managed to obtain a stay in a luxury B&B with secure parking and an EV charger 200 metres from Wembley stadium for £20 more than the Hotel - your loss IHG. I’ve used Holiday inn Express for my business travel for 20 years and this is the first time they have cancelled on me