Grand Palladium Palace Resort Spa & Casino - All Inclusive

We stayed at the Palace and it was outstanding. Buffets for lunch and breakfast were good but the a la carte restaurants for dinner were great. In general, the rooms are clean, service was very good and the pools and beach fantastic. So much to see and do, but we spent most days on the beach near the beach bar. Only negative was the hard-sell timeshare presentation we got when we said yes to a guided tour of the resort. Avoid - a waste of valuable beach time [and no tour either!]

Awesome trip with my daughter. Beautiful hotel and a special thanks to Yennifer, Vladimir and the entertainment team. They were excellent and very welcoming & friendly. Overall had a great experience.

Stayed at The Grand Palladium Palace for 10 nights. The resort complex is big and the grounds well maintained. However, there are things that need to improve. Let’s start with the positives: Large well maintained grounds, the gardeners work so very hard to keep the grounds looking good. Excellent WiFi throughout the resort Coffee bar in the lobby was great Buffet good choice of food if just a bit repetitive Some of the staff were extremely friendly and helpful. Things that need improving Restaurant booking - you’re supposed to be able to make your bookings via the app. We only managed to book one during our stay, for the rest we went to guest relations. Room cleaning - throughout our stay our room wasn’t cleaned until late in the afternoon. Virtually everyday I had to go and find the maid to ask for towels as she kept forgetting to leave them. Also had to ask for toilet rolls!! Negatives: Timeshare sellers - on the day we checked in after a very long journey one introduced himself as our personal concierge and wanted to make sure we had a wonderful time. He arranged to meet us for lunch the next day and said he wanted to show us around. Once I got to the room my brain kicked in and I realised in was time share pitch , we weren’t interested so didn’t turn up to lunch. What I found quite shocking was he came and found us round the pool and was extremely aggressive saying we’d wasted his time. I told him he wasted our time as he was actually trying to sell us time share. He eventually left. The next day another guy approached us in the lobby, again he said we’d wasted their time the day before and went on and on. I again said you’re trying to sell me timeshare, and I’m not interested. After going back and forth he did admit they were selling time share. He wouldn’t leave us alone. The only way I could get him to go was by raising my voice. The hotel knows this goes on and doesn’t seem to care. Shower - the shower is above the bath. Not a problem I hear you say but I had to use a wooden step that was at the side of the bath, to enable me to sit on the side then swing my legs over the wide ledge to get in. It’s an absolute ridiculous set up, someone is going to get badly hurt if it hasn’t happened already. The maid pulled the shower holder off the wall and left it on the side of the bath, my husband had to put it back temporarily. Air conditioning - the air conditioning in the room isn’t very good and struggles to keep the room cool. Staff - some of the staff are extremely polite and helpful, others, it’s like you’re an inconvenience to them. Day visitors - like a lot of hotels they allow day visitors which normally isn’t an issue. However, here there were so many of them on Saturday and Sunday, the pool, bars and buffets were literally taken over. If the hotel is going to continue this practice day visitor numbers should be restricted. Summary We had a nice holiday but there are many things the hotel needs to do to improve it. Woul

Nice family resort.

Rafael was an excellent concierge! The hotel was beautiful and the extra attention to detail by the team went a long way. I really enjoyed my stay!

Service by all staff was great. Room 8602 needs some upgrade, specially around bathroom walls, furniture had water damage. Food was good however our experience in Bamboo restaurant was not good. Food made us sick for 3 days.

Food made me very sick. I had food poison for two days