"Nice location and facilities. Staff was nice"

"We’d give this resort a perfect score except for one  area:  adequate hot water in the morning for showering.  There was ZERO hot water!  My husband said he’d never taken a colder shower in his life.  I decided I didn’t want to wash my hair that badly and made a very quick in and out shower.  I told the front desk assistant and she totally disregarded my report.  On the high note, though, this was an excellent place to host the NM State Bar meeting.  The food was excellent, the staff working for the food services department were professional and attentive."

"The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable."

"Definitely recommend if you’re staying with family. Staff were very nice and welcoming."

"The room was clean and tidy, the service was good, and the breakfast was also nice."

"Overall it's pretty good, with 24-hour free Starbucks coffee, which is worth recommending."