"The room is spacious and clean. The staffs are accomodating. The food was good. The location isnear the beach."

"Great location. Beach front. With free drinking water everywhere. Accommodating and nice staff. However, room aircon is leaking. And mahina."

"Honestly, words can't fully express my disappointment. I stayed for 5 nights and had to complain about ants every single day—there were just so many! The cleanliness was absolutely terrible. It was a truly frustrating stay, dealing with all sorts of bugs and ants."

"The location is excellent. Although the hotel facilities aren't brand new, it's generally quite clean. I'm really afraid of bugs and snakes, but I didn't encounter any here. The only thing is that check-in isn't until 3 PM, but they will arrange an earlier check-in if rooms are available."

"I expected more, especially knowing that this is a 5-star hotel. The linens had visible stains, and there were some cleanliness issues that were overlooked. I reported these to the front desk for future reference. They acknowledged my concern, but they didn't offer to change the linens or send housekeeping to check the room. (I'm not expecting any compensation. It would've just been a nice gesture if they were more proactive.) Room 308 also needs some maintenance. The AC was leaking and wasn't cooling that well. The shower heater wasn't working properly, the vanity chair was broken and almost detached, and the luggage rack near the TV was already worn out and had stains. (These issues didn't really affect my stay that much, but I think they should still be addressed. If another guest, especially a foreigner, stays here, they would definitely complain.) I didn't report these issues, even during checkout, because after my first concern, I honestly felt like they would just be ignored. During checkout, I called ahead and requested for someone to inspect the room so the process would be faster. Unfortunately, it seemed like no one was sent. I waited longer than expected—it was supposed to take around 5 minutes, but it took about 8 minutes. They also didn't give me any update. (I think if I hadn't asked for a follow-up, I would've waited even longer.) On the positive side, the breakfast was good. The Lagoon Bar was also great, especially the server there. (I forgot his name, but he's been working there for about 3 years. 😅) Overall, my stay was good. Hoping my next stay feels more like a true 5-star experience. The hotel has great potential, but I think being more proactive with guest concerns, cleanliness, and room maintenance would make a big difference."

"If you're looking for a spacious room, close to the beach, and a quiet stay, this place is highly recommended. They'll even call a tuk-tuk for you, so getting to D'Mall is no problem. All the staff are incredibly friendly."

"This was my second time here, and from the moment I landed and found the staff, I didn't have to handle my luggage at all, even for my departure – it was absolutely fantastic. However, there were some things I wasn't happy with. On the first day, they gave me a room at the very end of the hall, and it had a strange smell. I couldn't accept it, especially since I paid quite a bit for a beach view room. After a long discussion, they could only offer a room with a better view for the next day. Because of the smell, I had to downgrade to a clean transitional room, but the hotel refused to refund the price difference. Ultimately, Trip.com covered the difference, which just goes to show how reliable Trip.com is and how proactively they communicate with hotels, even if the final outcome wasn't perfect. The next day, the view was decent. If you're choosing a beach room, rooms 71-75 have better views, while 77 is an end room next to staff quarters and is very, very poor. As for breakfast, it's significantly worse than when I visited in 2023. There's very little variety, just enough to fill you up, and surprisingly, no pineapple or banana juice. Next time I go to Boracay, I'll definitely hesitate to choose this place again because of the end-room issue. Photo 1 is the excellent pickup service, Photo 2 is the transitional garden-view room. Photo 3 is the balcony view from the end room, Photo 4 is the room I switched to on the second day."

"Our family is very happy to be valued guests of Henann Prime during our vacations (13-18 March 2026) Very kind personnel, clean rooms and territory, tasty food and drinks. Especially we would like to say thanks to:  Marianne, Laurent, Rose, (all are from restaurant) Cherry and Dina (massage) Guys from entrance  All people from front desk, room cleaning, restaurant and security! 10/10"

"The view was so good ,I will come again!Also the staff was nice too!"