Premier Inn Hemel Hempstead West

Came here as a stopover and although the car park is free it was quite untidy and not well maintained so had to leave a distance from the kerb for the bushes. On approach to the entrance, the front door was all taped up due to broken glass and a sign to not touch but didn’t seem a good first impression. Check in was very quick and quite robotic, with very little interaction. The room itself is general premier inn room but without the air con. We had a fan in there but only stays on for so long before it turns itself off so had to get up a few times in the night to turn back on. The shower was quite intermittent with water pressure too. It would flow out and then trickle and repeat this process until you got out. The sink was the same. It’s a nice location, with nothing around but a McDonald’s and a garage so is very quiet and relaxing. I always like premier inns but feel this one needs some maintenance done on it to reach the usual standards.

Staff were very polite and helpful - the food was excellent- chef came out to talk to us and recommend and explain it’s cooked to order little bit different from other premier inns . Really friendly welcoming atmosphere family all staying for a family wedding travelling from up north. Would recommend

We stayed at this hotel on our way to channel tunnel. It is near to family and friends so is very convenient for us and it was a good price. The room was comfortable and a fan was provided as there is no air conditioning. Staff were very friendly and we had a good night’s sleep.

Hotel in general was fine but the rooms are far to hot, will probably not consider staying again at a premier inn if the weather is warm, they did supply a fan but was far to noisy to have on all night, we had a wedding the next day and felt tired due to lack of sleep

We stayed one night here after a family party nearby. The hotel is a classic Premier Inn with everything we expected. Reception staff were excellent. It was hot and there was a fan in the room which not only cooled us but deadened the traffic noise. Breakfast was good and the lady in charge was friendly and efficient. My only problem was that when sitting in the bath I couldn't reach the soap dispenser - a design error.

Excellent food provided, hot breakfast freshly made to order. Nice selection to choose from. Overall we had great service. The Staff are very friendly and helpful. Although there was a fan provided in the room, it Would be good to install air con too.

Having stayed at many Premier Inns, with accessibility needs and overall satisfaction these have been met we were not happy with the room size nor bed size at Hemel Hempstead and whilst we asked to change it wasn’t possible due to the hotel being full. I had received an email on booking and again shortly before our visit, confirming the details of our accessible room with a photograph which mirrored the website showing a king size bed in a spacious room. Given this had been our experience elsewhere I didn’t expect anything different - however we didn’t receive this service and, having a four hour drive either side of our nights stay, we were unhappy with both the sleep quality and room quality. This has been alerted to the Customer Service Team however it can take up to 25 days to get a response. We will just move on.

Premier inn is good for a cheap night with decent facilities and a great bed but unfortunately the evening meal was atrocious.

Just got back from a 2 night stay, the staff were lovely very welcoming even though they were very busy. Lovely comfortable bed and great shower but the jewel in the crown was the breakfast, it was delicious the best scrambled eggs I’ve had since my mum passed away (hers were the best ever) my friend had poached and they looked perfect order as much as you like all piping hot and freshly cooked. Well done chef x