"They actually forgot about the morning call"

"Facilities: Very new, clean and sanitary, good service. The breakfast is delicious with many choices. There is free water, but it is tap water. I had diarrhea and stomach discomfort after drinking it."

"Hygiene: Clean Environment: Nice Service: Very good"

"When I booked for a date, the app gave me a different date and I booked with this error. I asked the hotel to modify it and they informed me that I had to deal with this with Trip. I sent the information to Trip and they replied that the hotel had not accepted modifications or cancellations due to their policies. The fact is that I think it was very badly done by both companies. I will not trust either of them again. I was a huge customer of NH Cali Royal and I highly recommended it. I have already had two very boring experiences with the reservation or room request."

"Clean and tidy"

"Not the first time I lived, the surrounding is very convenient, the shopping mall next to it is shopping and eating, the casino has it, great"

"Service was pristine! Perfect location, in Peñón area and close to everything."

"The building is very beautiful and also the lofts a super roomy with great views. the down fall is the location. I was expecting a really quite time. instead you have the loft backing up to main roads. lots of noise specially from fast motorcycles. the pictures show you as potentially being embedded in nature, there no such a thing. if that property would be build far from the roads, absolutely but its not. I paid the same as paid for an Airbnb in Barcelona in 2023, and given the lack of hospitality from the entire staff but Alejandra(she was great) I'll never recommend this place as a hotel. it has the feeling of a rental building where the reception feels obligated but not happy that you are there (the way it supposed to be. Again, great building, clean, beautiful landscape but is super noisy due to the roads and the entire staff need to go to Hospitality College, that is by the way mandatory in Mexico and in Dominican, and you honestly feel the difference."

"First and foremost the location of the hotel is at the epicenter of cali, you are in the center of the city and close to all the major tourist attractions. The rooms are comfy, thank goodness for Ac because it gets hot here. The rooms themselves are nice, bedding is clean and neat, and the staff will clean the room twice a week. Oh and I highly recommend acquiring a room with a balcony, you will not be disappointed, for a view of the plazoleta is spectacular at night and during festival hours its truly a sight. 1 con of the room is the size of the bathroom, didn’t bother my experience too much, but if you’re used to a restroom plus size, it might seem small. The staff: the owners are very kind, you’ll meet them many times during your stay, as they are actively engaged in the best experience for clients. You’ll find an assortment of hard working people in the kitchen making staples of the country, (for a solid price) maintenance workers here and there, a welcoming reception desk with information about the city and equipped to handle your business needs should a issue arise. NEWS FOR TOURISTS some of the staff know English so don’t worry if your spanish is not up to par, (i was worried) but i highly recommend checking out this hotel, i definitely will have to come back to see more of cali and this is the first stop on the journey."