With a stay at Fairfield Inn & Suites by Marriott Cancun Downtown in Cancun (Downtown Cancun), you'll be within a 15-minute walk of Séptimo Día Adventist Church and Museo Iconografico de la Carrera Panamericana. This hotel is 1.9 mi (3 km) from Ultramar Ferry Puerto Juárez and 5.2 mi (8.3 km) from Playa Tortugas.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and shopping on site.
At Fairfield Inn & Suites by Marriott Cancun Downtown, enjoy a satisfying meal at the restaurant. A complimentary breakfast is included on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 108 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
GGuest User2023.04.02
Our flight was cancelled.. CUN>JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!
With a stay at Pachamaya Suites, Wellness Spa, Retreats, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Plaza 28. This beach hotel is 8.3 mi (13.4 km) from La Isla Shopping Mall and 2 mi (3.2 km) from Ultramar Ferry Puerto Juárez.
Pamper yourself with onsite massages, body treatments, and facials. After dipping into one of the 8 spa tubs, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get around on the shuttle (surcharge), which operates within 100 kilometers.
You can enjoy a meal at Chamana serving the guests of Pachamaya Suites, Wellness Spa, Retreats, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 8:30 AM to 11:00 AM for a fee.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a cruise ship terminal shuttle.
Make yourself at home in one of the 14 individually decorated guestrooms. Bathrooms with showers are provided. Conveniences include complimentary bottled water and in-room massages, and housekeeping is provided on request.
EEmpire2024.08.21
It’s good hostel to stay for some days. Friendly staff and clean rooms.
With a stay at Nomads Hotel, Hostel & Rooftop Pool in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Plaza 28 and Puerto Cancun Marina Town Center. This hostel is 8.7 mi (14 km) from La Isla Shopping Mall and 1.7 mi (2.8 km) from Ultramar Ferry Puerto Juárez.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. This hostel also features complimentary wireless internet access, concierge services, and a television in a common area.
Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 25 air-conditioned guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
9904rebekab2021.02.07
Nomads is one of my favourite hostels ever. Such a beautiful setting, free yoga on the pier, the most amazing free breakfast and such friendly and helpful staff (Especially the lovely Kaylee & Laura). I met some great travellers that became friends. Its got the perfect balance between parties and work. I would 100% stay here again and recommend to all my friends.
With a stay at Hotel NYX Cancun - Near La Isla Shopping Mall in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Forum Beach. This beach hotel is 1.6 mi (2.6 km) from Cancun Convention Center and 3.5 mi (5.6 km) from Tortuga Beach.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Deck, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 195 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User2022.09.12
There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.
A stay at Royal Solaris Cancun - All Inclusive places you in the heart of Cancun, within a 15-minute walk of El Rey Ruins and Iberostar Cancun Golf Course. This all-inclusive property is 4.4 mi (7.1 km) from La Isla Shopping Mall and 11.1 mi (17.8 km) from Moon Palace Golf Club.
Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Las Fuentes, one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 299 guestrooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.10.12
We very much enjoyed our stay at Royal Solaris! We loved getting to know Alexis, Gio, Calorina and Alejandra. They made our trip so much fun and they were so kind, funny and entertaining. They were great at getting everyone involved in the fun games and activities at the resort. We also loved listening to Melissa sing in the lobby, she has a wonderful voice and was great at interacting with the crowd and getting people up to dance. We really appreciate all of the staff for making our trip such a great time!
With a stay at Temptation Cancun Resort - All Inclusive- Adults Only in Cancun (Zona Hotelera), you'll be within a 15-minute drive of Tortuga Beach and La Isla Shopping Mall. This 4.5-star property is 1.6 mi (2.5 km) from Playa Tortugas and 2.9 mi (4.6 km) from Langosta Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a fitness center. Additional amenities at this property include complimentary wireless Internet access, concierge services, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Sea Flirt, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 428 individually decorated guestrooms, featuring iPod docking stations and LED televisions. Conveniences include laptop-compatible safes and minibars, as well as phones with free local calls.
GGuest User2022.10.11
Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.
Located in Costa Mujeres, TRS Coral Hotel - Adults Only - All Inclusive is by the sea, a 4-minute drive from Playa Mujeres Golf Club and 13 minutes from Ultramar Ferry Puerto Juárez. This luxury property is 6.4 mi (10.4 km) from Garrafon Natural Reef Park and 7.9 mi (12.6 km) from North Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Capricho, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Costa Mujeres? This property has 10710 square feet (995 square meters) of space consisting of a conference center and 12 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 469 air-conditioned rooms featuring free minibar items and Smart televisions. Your memory foam bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
LLeungAlex2022.04.26
We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
BBuyuanluodideniao2023.01.31
Because it is the cheapest room, the room environment is average, but the location of the hotel is great
With a stay at LOL-HA Hotel Boutique in Cancun (Alfredo V. Bonfil), you'll be within a 15-minute drive of Xoximilco and Plaza Las Americas. This hotel is 7.9 mi (12.7 km) from Moon Palace Golf Club and 9.5 mi (15.2 km) from Ultramar Ferry Puerto Juárez.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access and tour/ticket assistance.
At LOL-HA Hotel Boutique, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 22 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.04.17
The room was clean and the staff service was very good.
With a stay at Oleo Cancun Playa All Inclusive Resort in Cancun (Zona Hotelera), you'll be a 2-minute drive from Delfines Beach and 5 minutes from Aquaworld. This upscale hotel is 4 mi (6.4 km) from Ventura Park Cancun and 4.8 mi (7.7 km) from La Isla Shopping Mall.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Azul, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free valet parking is available onsite.
Make yourself at home in one of the 168 air-conditioned rooms featuring free minibar items and espresso makers. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, as well as phones with free local calls.
GGuest User2022.10.02
Awesome 10 nights stay On arrival we were greeted and bags taken and given a glass of champagne. Our first room was right by the lift in building 1 I asked if we could be moved and this was no problem and given a room in building 2 on the 6th floor. Only problem was the window leaked when it rained but wasn’t a massive problem. After all the really negative reviews I was really concerned about staying but I didn’t need to be so worried and stressed. The food is great the bar in the lobby shut at 1am. The staff are fantastic Raul, Johnathon, Enrique Francisco, Antonio are all very great welcoming members of staff and they will keep your glasses topped up every minute of the day if they could. Mary the omelette lady was also awesome and new exactly what I wanted every day especially the day when I choose peppers and she told me they were hot hot ones lol. Sun beds are reserved very early most mornings but we never struggled to get one. Some staff are funny as in wouldn’t change small dollar notes but would do so for other people, we had to ask bar staff to change money for us. Staff in the restaurants would get us a gin and tonic the next night they wouldn’t and this is how it went on. Pool games are there to get everyone involved but your not forced to take part. We would certainly be coming back here as we loved it Thank you team Oleo for a wonderful stay and hope to see you soon
Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.6/5
Outstanding
RRavneetinder Singh ShergillFantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.
GGuest UserThe Beachscape Kin Ha Villas in Cancun surpassed our expectations. After a small problem with our room the staff found us a new room and upgraded us to a suite, which was wonderful. The views from the sea view rooms are astounding. The staff are all very friendly and helpful. Reception very helpful. Staff serving breakfast work hard and are always smiling. They also work in the evenings in the restaurant on the beachfront and bar. The food is very good. We had breakfast included. It was a hot and cold buffet with all sorts of different Mexican and European dishes. Cereal, fruit and pastries. All so nice. The restaurant food was also great. The grounds and gardens were beautiful. The only small detail we would have liked was a full length mirror, but after speaking to reception at the end of our stay they informed us that they are in 98% of the rooms. We should have asked at the beginning! We came to relax for four nights and were definitely able to do that. There is no thumping music playing like some of the other resorts close by. The beach is clean and the water is so clear. Beachscape has a little shop which sells nice beach clothes, swimwear and toys for children. It also has beer, juice, milk, etc… There is a 7/11 around the corner. There is also a supermarket (huge) about ten minutes walk away. This has everything you could possibly need and more! DO NOT be drawn in by the people at the top of the escalators in the supermarket on your way out!! They will ask to see your receipt and tell you that you can get a huge reduction in price on a catamaran trip and breakfast in a beautiful hotel around the corner for 90 minutes of your time. They will take you to another hotel miles away and try to make you buy time share and stay there for hours! The extremely friendly man who talked us into going was not at all friendly once we said we didn’t want time share and was very unhappy when we insisted he call us a taxi to take us back!
GGuest UserWhere do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.
GGuest UserOverall we had a good stay. The hotel hosted our event of the Motosurf World Cup so I'm sure they have a lot of extra people then usual. With that being said there could have been more seating but I think we just had a lot of people there for the event. Bedroom provided ALOT of clothing storage space, beds were comfortable, a ceiling fan, daily room service (possibly twice daily on several occasions without asking), the rooms were just lovely overall. The staff were all very welcoming from cleaning crew, front desk, Gilberto and Moises always there for you when you needed help with bags, transpiration or a friendly face. There is an excursion office located in the hotel just a little off from the lobby. 3 kitchens to order from inside the hotel as well. (Common area) Located on the 12th floor there is a beautiful Gym with separate men and women sauna and indoor jacuzzi. (S floor) meeting and event rooms The hotel is conveniently located next to a shopping mall with plenty of dining options, shopping, OXXO (similar to 711), movie theatre, zip line, food court up top, a gym and so much more. We honestly went out to dinner every night here. ***** DO NOT GO TO Catina Kitchen Lat. 20. They literally looked at us Americans and saw dollar signs and made ordering extremely difficult as if they've never dealt with tourists before. We even spoke Spanish and the entire meal was just a really bad experience. *** Highly recommend CAO and Montemare Everything looks high end and food quality is, but the prices were so cheap it was just a fantastic experience to splurge with amazing meals and not break the bank. Masks were still worn around dining room and buffet, other than that not necessary. They have a little shop in the lobby that's nice for minor things and those forgotten items. Don't ask them to change the color or bend down extra, she gave me attitude because I asked her for a NON pink toothbrush for my boyfriend ”bro your really going to make me bend down again” .... Bro?!? (I'm a female and by no means a bro) I couldn't believe it more funny than anything. This hotel is more of a business luxury vibe, not a Cancun party hotel. Yet very nice if you like to come ”home” to tranquility. Thanks for hosting all of us!
GGuest UserThe experience was greatly diminished when the hotel charged $150.00 for the room and key deposits. That was almost equal to the price of my entire stay. This should have been listed in the hotel description. Only stating that additional charges may be charged does not warn of the excessive charge I received. In addition, I am still fighting with them to get part of the deposit back. I travel frequently and this charge was definitely more than most hotels. And obviously, if complaints are not lodged, the deposits are not returned.
MMelissaPros
Location. Rooms, hotel grounds
The location is about 5-10 min walk to the main area of downtown with all the shops and markets.
The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day.
The property has a front gate so it made the hotel feel very secure and safe at all hours.
Overall no issues with the hotel itself.
Cons
Communication and checkin
I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel).
I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
MMichael AsferachewI had a fairly okay experience here but compared to the other hotels I've stayed in cancun this takes the bottom. Check in at the hotel desk are long, hotel room is tiny and you can hear sounds from the other room next to you and there was also construction going on so noise was an issue and hotel rooms bath room doesn't have an air ventilation systems so all your business stays in the restroom. Also considering this has a party beach outside, this hotel is not for people that enjoy the quiet side of life. It's difficult to sleep at night when there's a party outside past midnight. The only upside is if you pay for the all inclusive package your meals are covered that's the awesome part they have got a good buffet for breakfast, lunch and dinner. That's the only thing that made me and my family happy for staying at this hotel.
Iice00000First of all, I would like to thank Ctrip for its integrity. The order price has a small problem. Ctrip has communicated in time and has not caused any loss or unpleasantness to the customer. When leaving the store, the customer service at the front desk told me that the domestic website is not working, but I still trust it through this. Our Ctrip.
GGuest UserThe accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday.
Earl
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