"I paid a premium price for a very disappointing experience at this hotel. While the views and location score a 4, the service, facilities, and cleanliness were completely unacceptable. Let me start with the few positive points: First, the shuttle bus from the port to the hotel. It's €8 per person for a round trip, which is a very reasonable price and extremely convenient. They also offer a free shuttle to and from the city center, which runs late into the night. From what I observed, many hotels on the island don't offer a shuttle, so this was one of the main reasons I chose this place. Second, the location is great. The hotel is situated on a hill, offering breathtaking views of the small harbor. You can walk down to the beach in two minutes, making it very convenient for swimming and sunbathing. Now for the negative aspects: It seemed like my partner and I were the only Asian guests during our stay, which made it easy for them to remember our room number (they stated it at check-out before I even had a chance to say it). This led me to believe we received some 'special treatment,' right? This 'special treatment' included: 1. Returning to our room at 3 PM to find it hadn't been cleaned. After a furious phone call, two people came to clean. We went to the lobby bar to wait. Upon returning, we discovered the door lock was broken. We couldn't get into the room from the outside (the room door uses a retro key, so if the lock was broken, it wouldn't turn). After calling the front desk, we waited ten minutes with no one showing up, so we had to call again. Someone eventually came and fixed it. I can't help but feel this was a chain reaction to our complaint about the lack of cleaning. 2. At check-out, I knew we had to pay for the two round trips on the port shuttle (€8 per person), but the front desk immediately quoted me €40. If I hadn't insisted on seeing the bill, they would have just charged me directly. When I got the bill, I found an extra €8. I asked the front desk what it was for, and they repeatedly tried to fob me off, saying it was for the shuttle. After a strong argument, they finally admitted it was for the mineral water from the mini-bar. This 'mini-bar' consisted of four bottles of mineral water in the room fridge, nothing else. Is that even considered a mini-bar? Luckily, we hadn't drunk any of it and had bought water from a supermarket. During our two-night stay, staff even came to check if we had used the mineral water on the second morning and noted that we hadn't. As soon as I stated we hadn't used the mineral water, they immediately agreed to deduct the €8. So, if I hadn't asked for the bill and hadn't noticed, they were planning to overcharge me? 3. After requesting room cleaning, we returned to find that apart from making the bed and changing towels, nothing else had been cleaned. This included the bedside tables, bathroom counter, etc. Furthermore, all the towels in this hotel were grayish and had yellow or black stains, making them completely unusable. 4. During breakfast on both days, no service staff came to proactively ask if we needed coffee, even though they served other tables. In conclusion, putting aside any potential discrimination, this hotel, apart from the views and relatively convenient transportation, was very disappointing. The next time I visit Capri, I will definitely choose a hotel with a Chinese flag outside."

"Prime location"

"We enjoyed our stays here. The lady at the reception was very friendly and helpful with all the sightseeing, travel and food recommendations around Capri. The room was perfect. The location was also very central, with a short walk to Capri center. We’d come back and stay here again if we every back in capri"

"A beautiful view from the room, close to the port , where there are very noisy and lots of tourists, it is better to stay in Anacapri"

"Good value for money in Capri. Nice location, right on the commercial street."

"Not bad, good breakfast environment"

"We had a great time and really enjoyed the hotel, even though we had to switch rooms. About half the rooms have been renovated, but there are still some older ones. It wasn't a huge deal, but the newer rooms are definitely much nicer to stay in! The hotel has an excellent pool, so after a long day at the beach or if you're a bit sunburnt, you can relax by the pool and have lunch at their restaurant. The service and food quality were both very good. Everything was delicious, and I can confidently recommend this place! The view is absolutely stunning, like something out of a fairytale! We had a room with a large balcony, which was fantastic!) Breakfast was also excellent, with everything you'd expect and need. A great start to the day with a magnificent view and a cup of cappuccino."

"After getting off the ropeway, walk through the commercial street for 10 minutes. There is a delicious local restaurant next to it. You can also walk to a convenience store and ice cream store in two or three minutes. The grandfather of the hotel is very nice and tells me how to go to the attractions. From the hotel, you can walk to Augustus Garden in ten minutes. No steps are not very tired."

"A three-day return to Capri after many years, the staff and facilities of Villa Marina made for a perfect visit! Booking/Coordination. Booked directly on their site we found the best balance of price and notable “pre-paid” discount. Pre-arrival most coordination was via e-mail but some via WhatsApp. They were always responsive and extremely helpful with transfer plans and recommendations for dining. Check-in. We opted for a private boat transfer to Capri vs ferry and their concierge did a wonderful job getting the timing correct with coordination with our boat captain and the drivers to pick us up seamlessly for the short ride to the property. Very friendly reception with prompt processing of paperwork and short tour of the grounds. Our room was not yet ready as it was about 10-minutes prior to published check-in so we opted for a drink on the terrace. About 45 minutes we were taken to our room. Room. We decided to go “all out” and opted for the Suite Sea View with Pool. I believe they have two and we stayed in the Costello which is Southeast facing and the view and room were frankly breathtaking. Large open garden, patio, small private infinity pool, quant living room and comfortable bedroom with large doors opening to the patio. Certainly one of our top-ten rooms. Modern styling with all the fine touches you would expect from a hotel of this caliber, the kind of room you could spend your entire vacation in. That said, looking from the outside and of course the website it is clear that none of their rooms would be disappointing. Facilities. Impeccably clean and maintained, Villa Marina is a wonderful respite from the bustle of Capri. Common gardens, pool area and terrance offer quiet relaxation. They have a fitness area and spa which we did not visit. Dining. They have the Ziqù restaurant and an outdoor bar/lounge. Breakfast is served in the restaurant with indoor and outdoor seating options. The restaurant terrace has a great view. Breakfast has both a la carte and buffet options which was “European standard” and very tasty. Location. About halfway to the Capri city center along the road from the marina the views are beautiful but away from the hustle of the city. Villa Capri offers complimentary transportation to Capri city center and frankly we considered a must for going into town. The walk is certainly possible but it is made unnecessary and you can save your energy for the city. They have both a van and a Tuk Tuk which is an experience in itself. Staff. A mix of veteran and apprentice hospitality professionals brought the resort to life. Standouts were the concierge desk who would bend over backward to ensure our best stay and the drivers who had an infectiously positive attitude and of course prompt and professional service. They were proof you can’t have a nice hotel without a great staff! Tips. Your choice of course and we never felt it was “expected” but In my opinion place there are a lo"