Hotel Centrale ★★★★

"This hotel was amazing!"

Villa d'Este ★★★★★

"Villa d’Este is undoubtedly a beautiful property with an iconic location on Lake Como, but unfortunately the service fell far short of what one would expect from a hotel of this caliber and price point. The most frustrating aspect of our stay was the complete lack of basic in-room amenities and the staff’s inability to address even simple requests. One evening I called and asked if a tea kettle or coffee maker could be delivered to our room so that I could make tea. The staff seemed genuinely confused by the request. A short time later, room service arrived with two empty cappuccino cups—and nothing else. No kettle, no hot water, no coffee machine, and no tea. In what world can someone make tea with two empty cappuccino cups? The entire interaction was so bizarre that it felt like a comedy sketch rather than service at one of Italy’s most famous luxury hotels. Service throughout the property was consistently slow and often nonexistent. At the bar, it was common to wait 30–45 minutes before anyone came to take an order. More often than not, we eventually had to get up and physically find a waiter ourselves. Another major issue was communication. A significant portion of the staff struggled to understand basic English. To be clear, I do not blame the employees themselves. They were generally polite and doing their best. The responsibility lies with management. At an international luxury hotel that caters to guests from around the world, staff should be properly trained and equipped to communicate effectively with guests. On multiple occasions we would order something that was listed directly on the menu, only to be met with blank stares and obvious confusion because the staff had no idea what we were asking for. Again, this is not an employee problem—it is a management and training problem. What makes this particularly disappointing is that Villa d’Este charges rates comparable to the finest hotels in the world. At that level, guests expect attentive service, prompt responses, and staff who can confidently handle basic requests. Instead, we experienced long waits, poor communication, and a level of service that was shockingly below luxury-hotel standards. During the same trip, we stayed at Funken Lodge in northern Norway. Many people would assume that a small hotel in the Arctic could never compete with a world-famous property like Villa d’Este. However, when I say that the service, hospitality, and professionalism at Funken Lodge were ten times better, I am not exaggerating. The difference was remarkable. One hotel seemed genuinely focused on anticipating guest needs and delivering exceptional service, while the other appeared content to rely on its reputation and location. The setting is spectacular, but a beautiful property can only carry a hotel so far. Unfortunately, the service experience was one of the most disappointing I have encountered at a luxury hotel."

Hotel Asnigo ★★★★

"Amazing hotel! I loved everything about it 🫶🏻 The view from the dining room terrace is absolutely beautiful."

Hotel Ristorante San Giuseppe ★★★

"Historical building a few steps from the center. Common parts furnished with a very hot smack and atmosphere. Available and competent staff. Parking with reasonable expense. Good size, well-treated and bright room. Windowed bathroom and comfortable bed. No noise at night. It is excellent for breakfast paying for consumption."

Miralago Luxury Apartments ★★★★

"What a great experience we had. Very welcoming hotel. Gabriel was so helpful throughout the full stay, made the best cocktails and gave us restaurant recommendations (you need to try the espresso martini). Hotel is 1min walk from the ferry that takes you directly to Como. Get the room with a water view - you won’t regret it - breathtaking. The hotel is so quaint and cute."

Cernobbio Residence ★★★

"Location fantastic, beautiful large building, 5 minute walk to the lake and ferry to Como., bus also a 5 minute walk. Basic but clean apartment, the host was exceptional on our first night, we watched England v Argentina in the restaurant with him and his family. Cernobbio ❤️"

Sandy ★★★

I Portici - Cernobbio ★★★

"The hotel is very comfortable and the service is perfect. The good litter and it's clean. The apartment is quite small for 4 rooms. The GRACE black point is bad breakfast: all products are from Lidl or aldi, really disappointing"

Albergo Della Torre ★

"The restaurant has a great view and the breakfast is good"