Main Stay Suites Hotels in Dallas

We recently stayed at this hotel. I noticed there were no reviews for the hotel, and it looked kind of new, so I thought that might be why they had no reviews. The hotel itself is quite nice, practically new. It is a combination MainStay and Sleep Inn. It was over 100 degrees the day we checked in for our 2 night stay - just me and my husband (both in our 70s) in a king room, tired from a long, hot day of driving and fighting Friday afternoon Dallas traffic. From the very beginning, the management gave us problems with check in. We are Gold members with Choice Privileges and were using our points to pay for the hotel. They never acknowledged this, but one young man behind the counter finally came around with a bottle of water for me and my husband. The other 3 or 4 people behind the desk (one being the manager) didn't seem to know what they were doing, and it took at least a half hour to check in. We have had our Choice Privileges card for over 20 years and have used it many times. This hotel was being picky. They insisted my husband come in and show them his ID and sign everything (even though I have done this in countless hotels), because his name is on the card. They charged a $50 deposit which they said would be refunded in 5-7 business days (which is ridiculous). It wasn't. Almost a month later I called. They first said it had been refunded, but when I said I had just checked my account and it hadn't been refunded yet, she agreed that i had not been refunded, and said she refunded it then, but it would take another 5-7 business days for the refund to come through. As for the room, it was quite nice at first glance (and should be for a newer hotel), except for a few issues. 1) The barn style bathroom door could not be closed all the way (no privacy). 2) The walk-in shower door would not stay closed (kept sliding open, spraying water on the bathroom floor.) 3) The refrigerator doors were put on the wrong side even though they were made to go either way (they opened into the wall instead of the into the room). 4) The bed was so close to the air conditioning unit that a larger person would have to crawl into the bed from the end. The room is designed so that the bed can't be moved, so there is no way to correct this problem. 5) Even for a newer hotel, there were bleach looking spots on the carpeting. 6) Again, for a newer hotel, the lamp shade was already split and torn. Generally after a stay I receive an e-mail asking me how my stay was, and to write a review. I received no such thing from this hotel (maybe that is why they have no reviews.) My biggest complaint is with the management. The last thing a guest needs after a long day on the road is for the management to act like they don't know how to check a person in, and give them grief over things that should be a non-issue. This management team has a lot of learn if they want to stay in business.