3-Star Hotels in Durham

We normally stay at Bishop Auckland as that is 5 mins from my Aunt. But, we saw the twin bed option was available here and decided that would be best for the boys. We arrived around 8 pm, and quite frankly, I wish I had just turned on my heel and left again. I have raised a full complaint with Premier Inn, and 4 weeks later, I am still awaiting a response from ”management.” Instead, all you get are hollow promises by the ”Customer Services” team. Our complaint is multifaceted. False advertising, ignorant and inexperienced staff, cleanliness, and fire safety. when we went into our room, the bedding for the sofa (which we weren't using) was under the bed and out of the protection bag. I couldn't tell you if it was clean or used. I certainly wasn't checking. The room was cold, it was dusty, there was only one bath towel, the shower wash was empty and there was what looked like urine in the toilet. By that time, I didn't even have the strength to complain again. In essence, both rooms were set up as doubles. We were told that the twin beds are a request, not a guarantee. No where in my confirmation invoice did it say that. Premier Inn are happy to take your money but not to offer you any apology or recompense is basically disgusting. A full complaint was made to PI 4 weeks ago. Just how long does it take. Surely, poor adherence to basic fire procedures should be a priority. Let alone the atrocious staff member who walked away as we were complaining. She went and hid in the kitchen!! Our teenage boys, ages 18 and 16, were eventually put in an accessible room, which was far from ideal. We were there as a family but ended up on different floors. Their room was clean, but again, they had to request a towel. When Collette (the lovely and helpful lady) went to look for a ”zip mattress” (I think in room 5) she said the mattress could be split, but it was on a double base. Much to my surprise this morning, I realised there were 2 single bases under our double mattress. Surely, these bases and mattresses should have been matched up when the hotel was upgraded, and this information should be readily available to ALL staff. Can I just say that Collette did everything in her power to rectify the initial problem, but the ”Customer Service” provided by her colleague Elie was just awful. She was rude and simply unable to react to the situation. We went for drinks later, and Collette appeared to be the only person working the bar and clearing tables. When we went for breakfast this morning, we were greeted by Alison, who again was lovely. When she asked out room numbers, I said 4 and 116. She asked our names, and she said, ”we have you down as room 9.” I quickly explained we had to move. However, this is surely a breech of fire safety as the rooms were incorrect in the event of fire.

1 night stay in the penthouse for lumiere weekend with friends. Fantastic accommodation close to everything. Gillian was wonderful and really helpful, Balloons and a birthday card were supplied in the room as it was my sisters birthday, really lovely and appreciated. Gillian went out of her way to make us feel welcome and explained everything to us on arrival, even got us into our room early. We stayed Friday night and weren't really bothered by too much noise, although ear plugs are provided as rooms are above the bar. The bar is great, good selection of drinks and they have a stamp card scheme, for residents it's buy 3 get 1 free. Live music on Friday night's, although unfortunately the singer wasn't able to attend due to parking issues with the lumiere event on. No breakfast option but lots of options close by, we went to chapters for breakfast which is a few minutes walk across the bridge(delicious) the room was more like a small apartment with a small kitchen with cooker/hob and fridge. Large double bedroom, single bed and sofa bed in living room. Bathroom with shower over bath, it was massive considering we were only expecting a room. Everything was spotless, no dishcloth though so couldn't wash our chips. Fantastic value for money and wouldn't hesitate to book again! Thank you to all at the city rooms!

We visited tonight for a meal and had never been before despite living in Durham our entire lives. We were met with a very warm welcome and it was a lovely environment. Lovely and clean with tasteful decor. Dog friendly too which is always a bonus. We didn't have our dog with us but will certainly bring him next time as dogs were well catered for with treats and water. The food was superb and very good value for money. The drinks were spot on and the service was exceptional! We've never had better service anywhere else. We are delighted to have found this little gem on our doorstep. Thank you to the staff for making our experience so wonderful!

I stayed at the hotel for 10 nights when visiting Durham to help my younger sister. A huge thank you to Colin and Mandy and the reception staff for their welcome, kindness and dealing with any minor problems I had. Overall my stay was good , apart from housekeeping occasionally forgetting to clean my room.? This really is a management, supervision issue. The staff also experienced problems and were stressed with a huge ” Irish ” wedding which hardly affected me but management really need to look at their priorities re regular guests v quick bucks. Or ensure extra staff and security are ramped up. Whilst I did eat at the Health Club I found the service here varied from vastly efficient and helpful to unbelievably slow. Maybe the catering facility needs specific areas for hotel guests who really don't have all the time in the World to spare !!. Many thanks again and good luck.

If you're picky, this probably isn't the place for you but if you're more the straightforward, no-nonsense type, it ticks all the boxes that matter. My room was clean and tidy, the bed comfortable and the breakfast kept me sated until late afternoon. If you have dietary requirements, though, you'll have to speak up. I was simply asked what time I'd like breakfast. There was no mention of options, vegan needs etc. I simply finished my toast and cereal and a glorious full English was put in front of me. My only dietary requirement is 'generous portions', so this approach worked perfectly for me but it won't suit everyone. The gentleman serving breakfast was a man of few words. Not rude or stand-offish, just reserved. If you loathe morning people and small talk in equal measure like I do, you'll love him. And as for the night before, don't worry about being away from the city centre. There's a Sainsburys and Vietnamese restaurant within easy walking distance, so you won't starve. The final plus point for me was the price of £43. £40-£50 cheaper than more central alternatives in a city that seems to think it's Kensington. I would definitely stay at The Shoes again.

Home-cooked food is served in The Garden House Inn’s wooden-beamed, contemporary restaurant and a roaring open-fire features in the bar. Free private parking is provided at this bed and breakfast, which is less than a mile from Durham’s historic city centre, and only a 10-minute walk from the rail station.The DLI Museum and Durham Art Gallery can also be reached after a 5-minute walk. Scenic strolls can be enjoyed next to the River Wear, which is just a 10-minute walk away. Durham’s cathedral and castle are within 1 mile of The Garden House.Fish and chips are a popular choice in the restaurant and can be enjoyed in the main restaurant or in the modern conservatory. The bar has free Wi-Fi, and drinks can be enjoyed in the pretty garden seating area.Each stylish en suite room features a flat-screen TV, tea/coffee making facilities and a hairdryer.Newcastle city centre can be reached in 15 minutes by train, and the picturesque North Pennines are a 30-minute drive from the building.

Located in Durham, this vacation home is within a 5-minute drive of St. Nicholas Church and Durham Indoor Market. This vacation home is 1.5 mi (2.4 km) from Durham University and 13.1 mi (21.1 km) from Beamish Open Air Museum.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Featured amenities include complimentary wired Internet access, a computer station, and multilingual staff. Free self parking is available onsite.Make yourself comfortable in this vacation home, featuring a kitchen with a refrigerator and an oven. Complimentary wireless Internet access is available to keep you connected. Conveniences include a desk and a microwave, and housekeeping is provided weekly.

The Seven Stars, located in Shincliffe village 1.5 miles outside of the magnificent University and Cathedral City of Durham, is a converted 18th century coaching inn. If you like quaint it is a little gem. My wife and I stayed there recently in preference to staying in one of the large plastic palaces that constitute most modern hotel chains. On the ground floor there is a traditional pub lounge and three dining areas, one of which is set up for private dining. The residential area is on the first floor and is accessed by a steep and narrow staircase. Our en suite room was large, clean, warm and comfortable. It was tastefully decorated and there were tea/coffee making facilities as well as free wifi.. All of the staff were welcoming and helpful as were the locals in the bar and restaurant, making for a most conviviable atmosphere. We thoroughly enjoyed it. There is no carpark but we had no difficulty finding free on street parking. Outside there is a nearby bus stop into town though it is possible to walk into the City centre along the river. We would definitely stay there again.

With a stay at this vacation home in Durham (Framwellgate Moor), you'll be within a 10-minute drive of Gala Theatre Durham and St. Nicholas Church. This vacation home is 8.8 mi (14.1 km) from Beamish Open Air Museum and 17.4 mi (28 km) from Quayside. Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Featured amenities include complimentary wired Internet access, a computer station, and a 24-hour front desk. Free self parking is available onsite. Make yourself comfortable in your vacation home.

You can live on the edge at the Premier Inn Hotel Durham East. That's because we're conveniently positioned on the city's outskirts - just seven minutes from the station by taxi, and right on the doorstep for business at the Belmont, Peterlee and Dragonville industrial estates. But tapping into Durham's cultural heart is every bit as easy, whether you're making for its historic Cathedral and Castle, or famous University. Take your pick from the city's countless events, before taking it easy at the Table Table restaurant and a blissful night in the comfiest of beds.