Occidental Lac Tunis

Points the Hotel could improve on • Reception staff don’t answer the phone so don’t bother calling them from your room. Apparently the whole Hotel only have 1 room with a walk in shower for people with a disability as all the other rooms have bath tubs. • We got told that the Hotel has only 1 iron so there is a time limit and the wires are exposed on it too so very dangerous. • The Lobby Bar need larger glasses to drink out of as drinking brandy and coke out of a flute glass just doesn’t work also the bar staff need to be more friendly and we found them the rudest. • The buffet food tends to be repetitive and could benefit from having theme nights. • The rooms are basic and our bathroom had rusty taps and shower head, no bath mats and towels were not getting replaced. No hangers in the cupboards. • Majority of sun lounges are damaged and need replacing and also beach towels seem to be in short supply too. Pool bar don’t give bottles of water so you have to walk to main building to get a bottle. • Spa staff and water sport staff keep hounding you even when you have told them you are not interested. • Guests are also told to write 5 stars reviews while they are there by the staff, this is shocking!!! The only good thing was the entertainment team as they were amazing and lots of good energy!!!

Booked the hotel for a night stop between flights. Arranged a car transfer from airport hotel. On arrival at the airport the driver was nowhere to be found, a helpful respresentative from another hotel called them and they had forgotten to send the driver, I had to wait nearly 2 hours to be finally picked up. The hotel has just been renamed and on the night of my stay seemed very quiet, I was allocated a king room and it was clean and spacious, the bathroom was ok, a bit dated and the shower water pressure was average at best. Breakfast was very poor with little western options Very handy if needing to be near the airport

Good hotel, you get what you have paid for. Receptionist are frindly , the room is good, bathroom is good too. Breakfast is good with several options. I like the way they cook the eggs. Waiters are frindly and are at call. The hotel offers a free WiFi and a business centre. The location is nearby the airport. Restaurants are close to the hotel. There is a nice small café opposite to the hotel.