"Rip off. They charged us an extra night because we checked out at 12:03 Completely unacceptable. And with rude words. Avoid like the plague. No sense of customer service whatsoever. Also very bad service at the terrace and again everyone was rude."

"Everything was great. Both the room and the service."

"It's a decent hotel, although it's clearly old. I think it's a 3-star hotel, not a 4-star. The bed is gigantic, but not particularly comfortable. There are no slippers or robes. The floor in the lobby is bleached."

"Wonderful hotel with a great view over the inlet and out to the Bay of Biscay. Staff were friendly. Good breakfast selection. However evening service at the bar in the evening and lack of thoroughness of cleaning suck loads of blonde hairs from the maid service on the floor, means the floor wasn’t being cleaned, let the hotel down. Bar food menu was limited and food was quite greasy and a lot of deep fried options (something with more fresh vegetables would be good). Would stay here again and would recommend this spot as Getxo is a wonderful respite from the built up aspect of Central Bilbao. Near to Neguri metro station which costs under €2.50 per person to travel (one way) to Mayua (Guggenheim) station."

"Lack of empathy, flexibility, and rigid treatment. They only care about making money at any cost. After a misunderstanding with my reservation, the hotel was completely inflexible, even though the situation could have been resolved with a little understanding and flexibility. What was most surprising was the lack of proactive communication on their part. I didn't even receive a simple attempt to contact me to confirm my presence, which could have prevented this situation. Unfortunately, the response from the assistant manager, Xavier Caballero, was completely inconsiderate and lacked any empathy. Instead of trying to understand both sides and seek a reasonable solution, he simply blamed the customer without showing any interest in finding an alternative. In my opinion, this type of attitude reflects a serious lack of tact and professionalism, essential characteristics in an industry like the hotel industry. It's a shame that, instead of valuing customers and their loyalty, they prioritize solely the economic aspect without any consideration. The lack of flexibility and empathy in such a simple situation has left much to be desired. I hope that, at the very least, this experience will help you reflect and improve your treatment of guests."