"Stayed two nights (booked by the tour company). I was supposed to stay a third night but insisted on leaving. The hotel offers a beautiful view, but that’s where the positives end. The company is building a new hotel in Gondar, and this property is in a state of total neglect. The elevators haven’t worked for months, and my room was on the third floor. Considering all the issues (see below) and the non-functioning phones, I had to go up and down the stairs tens of times. In the first room I was assigned, the phone didn’t work and there was only one working power socket (all the others were dead). It took 30 minutes to convince the front desk to give me another room, even though the hotel was nearly empty. The second room had a large gap between the door and the jamb, requiring two turns of the keys to lock. The phone initially worked, but stopped later. The mini-fridge didn’t work. There was no AC, ceiling fan, or window screens. The bed and pillows were comfortable. The shower had good water pressure, but the water wasn’t very hot and drained very slowly. During the second night, there was a power outage, which also cut off the water supply. After 2.5 hours, I walked down three flights in my pajamas, and they finally turned on the generator. The next morning, the power went out again, and I was told they had run out of fuel. Later in the afternoon, there was another power and water outage. The staff refused to turn on the generator and ignored the few guests. At that point, I contacted the tour company and demanded to be moved to another hotel. Service in the restaurant was extremely slow, even though I was often the only guest. Pancakes for breakfast took over 30 minutes. Most staff, particularly in the restaurant, speak minimal or no English. The manager explained that this was due to high staff turnover and recruitment issues. Wi‑Fi was acceptable when the power was on. Avoid this place."

"Very clean and comfortable room with a huge balcony. The staff was very helpful, a very good contact with staff. Especially the young man at the reception - Solomon - was very supportive and helpful. Also an owner was always ready to help. The room was well equiped and spacious. Breakfast was very good - good service, tasty, a la carte. Good location and secure place."

"We were here for a nite only...too spread out , rooms with stone walls not appealing, bathroom too small..narrow. Well situated with lovely city views..being so high one needs a stole as it gets cool. Breakfast nothing special but edible.. restaurant well designed . It has power problems one can be without lights for some time. Liked the little handicraft store with reasonable n good stuff."

"The hotel was lovely and confinement i want to suggest some one who is coming gondar Ethiopia is the best hotel ."