Brussels Hotels with Gym

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

Best location you can ask for - quiet street, but right next to all the major landmarks, 2 min walk from Brussels train station, hundreds of restaurants within 5-10 min walking distance, 8-10 min walking distance from both Asian and local supermarkets. The room itself is a classic design, but a bit dated. The best was the 2 closets. there’s one next to the bed and one next to the bathroom. The bathtub shower is a disaster as water splashes out everywhere with the glass pane and the air ventilation is nonexistent. Hot showers mean everything will be fogged up and bathroom smells stay for a longer period of time. The gym is decent with a self-checkout snack bar. Weights are a little wonky. The adjustable dumbbell was half broken, only fixed by a very nice guest. The front desk staff were friendly and tried their best to meet our needs. The housekeeping was not. We called the front desk for a missing floor towel and the housekeeping never delivered it for 4 hours until I went down to complain. We also called for a tissue box since it was finished and It was also never delivered despite calling 4-5 times over the course of 2 days. We called in the morning, afternoon and night. Never delivered. That is the worst housekeeping staff I have ever met in my years of traveling around the world in 4 star hotels. It is either they are lazy as hell or the front desk never followed up on whether the items are delivered or not. That’s the reason why I wrote this detailed review.

The hotel's location is great, right near a subway station, and it's an easy 10-15 minute walk to Grand Place. The surrounding area felt safe, and there's a shopping mall nearby. We booked a family room for three. We dropped off our luggage first, and by the time we checked in, they had already set up the sofa bed for us. Although, according to my friend, the extended sofa bed wasn't very comfortable to sleep on. They also prepared amenities for three people. Overall, everything was good, except for an uneven transition between the bathroom and the room, which made it very easy to trip. The soundproofing was excellent; we didn't hear any footsteps or other noises. Each floor of the hotel has a dedicated water dispenser where you can get still water, sparkling water, and warm water.

I liked the hotel. If you hang the ”do not disturb” sign on your door, you get a 3 euro voucher for the hotel bar. Breakfasts are good. You can get free water, tea, and coffee.

The hotel is very beautiful, not the best experience however. The attitude of the front desk staff, especially the female manager, was not accommodating. I expected friendlier and more respectful attention from a hotel of this caliber. Both the morning and evening receptionists were quite intransigent. The room I booked was not what I requested, apparently due to availability issues. I had to ask them to push the twin beds together to make one, which took a while to accomplish. They only followed this request because my booking agency intervened and spoke to management; otherwise, it would have been impossible. The next day, I requested a late checkout but was told ”no.” The woman at the front desk argued that it was the busy weekend and tha my reasons were insufficient, claiming that since they had already fixed my room the day before (or that I could have just slept on the original setup), they wouldn't bend the rules. This dismissive narrative made my stay even more unpleasant! You urgently need to train your personnel to improve their customer service skills.

The hotel's location is super convenient, which is definitely its biggest perk for getting around. I initially thought the facilities would be newer since they mentioned renovations, but after checking in, everything felt a bit dated, which was a bit different from what I expected. The front desk service was also pretty average, not much in the way of smiles during check-in, so the overall service experience could definitely be improved. For the location alone, it's a good choice, but if you're more particular about how new and modern a hotel feels, or the service quality, you might want to consider other options.

Counter Staffs were really friendly and overall the ambience of the hotel was nice. The rooms abit small but the toilet was great

The room has been renovated and is clean, with no particular issues. Shampoo and body soap are provided as amenities. Although I didn't notice any construction noise, the hotel lobby and other areas seemed to still be undergoing renovation. The entrance shown in the uploaded photos is the main one, but it's not always accessible. It's unclear when it can and cannot be used. If this entrance is unavailable, you have to enter through the affiliated Mercure Hotel's entrance. However, the Mercure's door is very heavy, and I couldn't open it myself.

The hotel's location is absolutely fantastic, right near Brussels' Grand Place – literally a two-minute walk away. There are tons of restaurants and shops nearby, making it super convenient. The room itself was surprisingly spacious, which is a rare find in Europe, and the facilities were great. Having a kettle was a huge plus for us. We stayed for two nights, and the steak restaurant directly across from the hotel entrance was amazing – delicious and not expensive, so it was incredibly convenient to grab a meal right outside. Overall, this hotel offers excellent value for money and I highly recommend it!

We checked in early and got a room right away, which was great because I wasn't feeling well and could rest immediately. The bed was very comfortable, and I slept really well. There's a large shopping mall across the street, and it's only a 15-minute walk along the shopping street to the Old Town, where you'll find attractions like Manneken Pis and the City Hall.