4-Star Hotels in Brussels

I had a truly wonderful stay at this hotel in Brussels. From the moment I arrived, the level of service was exceptional — warm, professional, and genuinely welcoming. The staff went above and beyond to make sure every detail of my stay was perfect. The rooms were spotless, beautifully maintained, and designed with great aesthetic taste. Everything felt fresh, elegant, and comfortable, creating a relaxing atmosphere after a long day exploring the city. A very special thank you goes to Ms. Antonia at the reception. Her kindness, professionalism, and willingness to help made a real difference during my stay. She was always attentive, smiling, and ready to assist with anything I needed, making me feel truly valued as a guest. Excellent service, outstanding cleanliness, and beautiful design — I would definitely choose this hotel again on my next visit to Brussels.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

We always stay at this hotel, and as usual, the property is very pleasant, clean, and comfortable. The front desk staff is particularly professional, welcoming, and attentive. We sincerely thank the reception staff for their responsiveness and quality service. It's this professionalism that will make us want to return.

Best location ever. It is right next to the Grote Market and just 2 mins walk to the Brussels Central Station. Close proximities to all the attractions and restaurant. The hotel is clean and well sound-proofed. The staff were very helpful with early check-in. I have left my necklaces in the hotel room before leaving brussels and wrote in to the hotel which replied promptly that they have found it and will arrange for the courier of my necklace to my home country. Really appreciate their help. The only downside is that they didnt provide indoor slippers. It costs 5 euros for a pair.

Here’s I traveled to Brussels with my family, and I must say it was one of the best locations we could have chosen. We explored not only Brussels but other cities in Belgium as well. Even when it rained, it was very convenient to simply cross the road and find a train or metro station nearby. The amenities and room service were also great. The room was clean and included a kettle, tea, and instant coffee.

Wins because of location. Once exiting central station, its a 30m walk to the hotel. Very convenient as it avoids needing to lug luggage across town, with the slopes and cobblestones and also saves taxi fare. Booked this to stay the night as we were going to the airport the next morning. Lobby, reception was good, room ambience was ok only. There is a mini convenience store within the hotel, with self service checkout that may be useful for some guests who arrive late. Shoe shine available on level 1. Excellent gym. 24H Gym is new, clean smelling, towels and sanitiser provided with mood lighting you can choose, and 2 treadmills that face the central station. Room view was of central station. Space adequate to open up luggages. 2 twin beds were placed quite close together. Bedding clean, fridge was cold, kettle available. Toilet had a bathtub, no separate shower area. Water pressure good. Marble tiles are nice, but have some yellow stains after years of use, toilet still clean. Crabtree toiletries. After running sink water for a while, it became very hot. And it could not be adjusted. Informed reception and they sent someone up but he couldn't help as well and asked us to use the bath tub spout instead. Not sure how this can be resolved.

The airport hotel offers a pickup service, and the staff member who helped with my luggage was great! The location is right by the airport, only 5 minutes away! Right outside is the Diegem train station, making it convenient to go anywhere! The soundproofing is excellent, I couldn't hear a thing! The hotel facilities are good, the front desk service is friendly, the gym is in the basement, and the breakfast is plentiful. My only suggestion would be for rooms to also provide bottled water. Overall, highly recommended!!

The water pressure was poor so it was a bit difficult to take a shower, otherwise everything was fine. The service and staff were very friendly. Very comfortable and clean. I recommend. VERY COMFORTABLE THANK YOU SO MUCH(but pls improve the water pressure)

So much potential let down by poor management. We’ve stayed in over 200 hotels, and this is the first to charge a fee for a baby cot/crib (at €35!). This was requested to be placed in our room at arrival. We arrived at 1pm and after chasing relentlessly, the only placed it in our room at 9pm. Staff are very rude too. Mentioned nothing about WiFi, breakfast, location of room. Just throw a key at you without a smile and turn away.

A well placed apartment , great location . Clean , comfortable huge bed , all the extras , toiletries , kitchen essentials! All in all great value for money !