"Cozy environment Nice service Take 12 minutes walking to station"

"Perfect separate onsens, rather big rooms, quiet."

"The service was excellent, and the hot springs were great. We also enjoyed the foot bath service. The dinner buffet offered a wide variety of dishes. The hotel is very close to Togendai Station (both the train station and the port), and there's a small path from the hotel that leads right there."

"The hotel has a beautiful environment, especially the Japanese garden 🏡 which is incredibly picturesque. Even though it's winter, the plum blossoms and cherry blossoms 🌸 in the courtyard are already in bloom, making for a pleasant stroll. There are also many cultural relics. The guest rooms are a bit dated, and the facilities are just average."

"Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy."

"Family friendly onsen resort with excellent breakfast and dinner buffet. Located in 10 minutes drive from Gora station with free shuttle bus connection every 20 minutes."

"We had the private onsen room. Good service. Very clean. Food is good too."

"A traditional hot spring hotel! I was initially worried that the rooms would be old and smelly due to the hotel's long history, but they were actually clean and tidy. Breakfast and dinner were served in the room! The only drawback was the lack of a private hot spring bath in the room!"

"Great view of Mt Fuji in the morning. Love the vibe and the view. It’s an amazing trip and nearby premium outlets are convenient."