"A really good stay for a Japanese hotel. The room was spacious and bright with excellent ventilation and air conditioning. The bed was large and very comfortable, and the front desk staff were super friendly. Definitely good value for money!"

"Service: All staff members were incredibly nice and welcoming! Thank you for your hospitality 🫶 Facilities: The private rock onsen in the room was spacious and beautiful, and the hot spring bath even had certifications on display, which was a nice touch. Environment: The grounds are vast and very picturesque, with top-notch landscape design. Food: Both breakfast and dinner were served in our room. The server meticulously arranged everything and explained each dish. The staff even emailed ahead of time to ask about any food allergies, which was very thoughtful. Transportation: There's a shuttle bus service available by reservation. I booked mine via email."

"offer ito station pick up from 2-6pm and drop off by 10am. not comfortable to make bed in japanese style room"

"The environment is superb, and the hot springs are also great with not too many people. We booked dinner and breakfast, and the food was fresh and exquisite. The weather was lovely, and there were many unique general stores nearby."

"My experience at the Shin Akawo Hotel was absolutely superb. The architecture is grand and elegant, and the surrounding views are breathtaking. The signature infinity sea-view hot spring is incredibly atmospheric and truly therapeutic, facing the ocean directly – soaking in it was extra relaxing. The buffet restaurant offers an amazing variety of dishes, all fresh and delicious. The refreshing and detoxifying Yuzu drink was a perfect touch. Highly recommended!"

"I booked this hotel because I wanted to see the fireworks display. The location is excellent, and the view from the window is absolutely stunning. The breakfast and dinner were both exquisite and delicious. I'll definitely come again!"

"Excellent onsen style resort in a very quite valley. Service and western type room are all top rated. Quality stay and foods."

"Meals were entirely reliant on the discount village downstairs. In the evening, we ventured out to eat near the train station. The women's hot spring was strictly cleared out at 11 PM. The discount village is convenient. It's a car-friendly location, but public transport might be a bit inconvenient – there's absolutely nothing happening after 9 PM."

"This hotel is so bad that it made even a lazy person like me write a lengthy review. It completely shattered my perception that Japanese hotels, no matter how old, are always clean. First, when we dropped off our luggage at 10 AM, we specifically requested a high-floor room. However, when we returned to the hotel at 6 PM, we were still given a room on the lowest floor, the third, and it was at the very end of the corridor (in the area where you have to carry your luggage up steps). Then, the hotel's cleanliness was the worst I've ever experienced in a Japanese hotel. The hallways were crawling with various unidentified flying insects, and there were dead insects on the floor. There were even buzzing, large flying insects lurking in the corridors, making every trip back to the room feel like an escape. There were mosquitoes in the room, and small flying insects on the tatami floor, which meant our whole family couldn't get a peaceful night's sleep. Finally, the onsen public bath was just a simple bathhouse. There were only two rudimentary pools, both inside and out, and the overall environment was dirty, messy, and poor. It felt nothing like a hot spring hotel. And last but not least, the so-called buffet dinner was like a factory canteen, with seats so close together you could reach over and grab food from your neighbor's plate, which completely killed our appetite. You truly don't deserve a price tag of over 2800 per night!!!"