"Perfect place. Delicious food. Great location. Thank you for your hospitality. Highly recommended."

"Great stay at Lavande Hotel Heihe. The room was clean, modern, and comfortable. Friendly staff and convenient location. Good value for money — would stay here again!"

"I gave it a 3 for amenities due to weak shower pressure. When we stayed here in the fall, the pressure was fine. Otherwise, the hotel is fine; the bed linen is crisp and clean (a rarity in Heihe). There was no refrigerator, but we only stayed one night, so it didn't matter. The decent breakfast (porridge, soups, boiled eggs, and Chinese cold dishes) was fine for us. I think the hotel is well-maintained and strives to maintain its status as a hostel for Russian shuttle traders, as it's mostly Chinese who stay there."

"Good thanks"

"I chose the Lily Hotel based on its affordable price, good ratings, and the fact that each room had a private bathroom (some hotels even have one toilet shared across the entire floor, and showers shared between two floors, which is very inconvenient). Based on these criteria, plus the need for Wi-Fi, I ultimately chose the Lily Hotel. The reviews there were initially quite good, but unfortunately, my room experience was not good. First, the hotel doesn't have an elevator, which could be a big problem for guests with a lot of luggage. My room was the last one, right at the bottom of the stairs, so I had to constantly remind myself to be careful not to fall down the stairs, which I found very annoying. Second, a major drawback is that at 163cm tall, I can easily touch the ceiling. If guests are taller, this room would definitely not be suitable. It felt like it used to be a storage room that was later converted into a guest room. Yes, there was no TV in the room, which might be a drawback for some. But for me, the downside was that smoking was allowed in the room, and there was a non-nicotine odor. The windowsill was tiled, making the room very cold. Fortunately, there was a light, warm blanket at night, which made it a little more comfortable. When I opened the bathroom door, I was afraid to shower, worried that water would splash onto the water heater's wiring and cause a short circuit. However, after a closer look, I realized the water shouldn't have reached there, so it wasn't a problem. But the bathroom had a strong sewer smell as soon as I opened the door. It wasn't until the last day that I suddenly decided to check under the sink, and what I saw was utterly unsettling. I'm not a plumber, but I know it shouldn't be like this. I never expected it. There wasn't even a single cup in the room. Cleaning was only done once before check-in. A bottle of water was left before check-in. There was only enough toothpaste for one use, but thankfully a comb was provided. Before checking out, I typed the information into a translation app and went to the front desk to ask how to get a taxi more conveniently: whether to book through the Alipay app or to find a car at the mall entrance and negotiate the price. But the receptionist, through the translator, told me they could only call a taxi by phone. Later, while crossing the border, I successfully booked a taxi through the Alipay app and was able to cancel the order. This was very unpleasant; the receptionist had given me incorrect information. Ниже пишу аналогичный отзыв для русскоязычных пользователей: санузел (бывают такие гостиницы, в которых даже туалет на весь этаж, а душ так вообще на все два этажа. Что очень не удобно). выбор пал на гостиницу Лилия. не свезло с данным номером. Во-первых, в гостинице нет лифта, это может быть большим минусом для тех, кто с большим багажом, но мой номер был последним и располагался прямиком на лестнице, выходя из номера, всегда следует напоминать себе о том, чтобы не упасть с лестницы, что очень не понравилось мне. Во-вторых, большой минус из-за того, что я со своим ростом 163 см могла дотянуться прям до потолка своими руками. Ощущение, что ранее это было подсобное помещение из него сделали номер. меня минус в том, что в номере можно курить и в нем пахло некотином. Подоконник сделан из плитки из-за чего в номере холодно. Благо легкое и теплое одеяло меня спасало ночью. Открывая ванную комнату, боялась мыться, если вдруг намочу контакты бойлера и произойдет короткое замыкание. явно не попадет. Но минус в этой ванной комнате было то, что открывая ее пахло канализацией. день меня что-то сподвигло посмотреть под раковину и увидела тихий ужас. Я не сантехник, нод понимаю что так быть не должно. такого не додумалась бы. Нет кружек в номере хотя бы одной. воды оставили перед заселением. было то, что была расчестка для волос. о том, как лучше уехать на такси, заказать через приложение на Alipay или лучше подойти к торговому центру и договориться с ним. Но девушка через переводчик сообщила мне, что у них только по звонку заказывают такси. в таможне, я через приложение Alipay смогла вызвать такси и сделать отмену. Это неприятно. Девушка на ресепшене меня дезоинформировала."

"Good hotel, friendly staff, excellent location"

"The boys and girls at the front desk are professional, warm and polite, making people feel like spring breeze. The hotel decoration is good, the price is very suitable, the restaurant service is also timely, always with a smile on their faces. The hotel industry is not easy. I hope everyone will give support and understanding. I will patronize again. Hilton Garden Inn definitely represents the image of Heihe City."

"The room was very stuffy, hot with the smell of smoke even though non smoking room was booked. It was impossible to regulate the room temperature and in general the room was dirty. It seemed that the shower wasn’t cleaned for a very long time. We couldn’t sleep well in this room. Didn’t get a good rest."

"The room was very clean and the traffic was particularly convenient! I am currently staying at this hotel for the second time! The only downside is that there is no elevator! Everything else is very good! The customer service lady is very good! A few hundred meters from the nearby Russian border river!"