"The hotel itself was fine, with breakfast included. The problem was with Trip.com. My wife and I carefully checked everything to avoid mistakes before booking and confirmed the booking before submitting. We searched for a non-smoking twin room, and since there was availability, we booked it. However, upon checking in, we discovered we had booked a smoking double room! We managed to get it changed to a non-smoking room at the hotel, but it felt like we'd been tricked. Later, when I checked the confirmation email from Trip, it also showed a smoking double room. It was our mistake not to check the confirmation email, but we have no idea how this change occurred. In the future, I've learned that it's important to carefully review confirmation emails and also confirm with the hotel to avoid mistakes. I've heard a lot about problems with hotel booking sites lately, and this was a good lesson learned. This was our second time staying at this hotel, but we booked through a different booking site."

"Hotel view is nice , room is comfortable"

"Clean, friendly service, the owner lived in Guangzhou when she was young and speaks basic Chinese."

"Good."

"I stayed here two years ago and used the same room. There's a private outdoor hot spring bath, which I was able to relax in. The location is also great, and I was able to spend a very relaxing time."

"We arrived at 10pm. The place allowed late checked in as we contacted them prior. Public bath separated for men and women. Room is very warm but ventilation is suboptimal."

"All the food was delicious, and we were able to relax in our private room. The owner was also very kind and helpful, and thank you for the beer!"

"In the evening of the day I stayed there, there were marks around my neck that looked like insect bites. There were probably mites on the pillow or bedding, and there were marks on my neck. If it gets worse, I will negotiate with the hotel."

"I was able to run on the forest road to the top. It is inferior to Jinmagatayama, but I am satisfied with the super view of Ina Valley. Unlike the mineral springs that the country says, it is disappointing due to the boiling circulation of mountain water. Although it is not as good as kaiseki, rock fish did not come out of the only local dish in the inn. I think the pottan toilet, heavy futon, blankets and steep stairs are severe for the elderly. The lady general will take care of you if you are tired of urban life."