Munich Hotels with Wifi

"Room was clean & well-equipped. However, they do not change towels everyday and this was not told beforehand. Thankfully, they did still help us change our towels after requesting it just once. Bottled water was not provided as well as Munich’s tap water is drinkable (Unfortunately, I disagree.) Staff was not very helpful when he saw us struggling to check-in as well. Location was great as it is right next to the U-/S-Bahn."

"While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen."

"Lovely staff that could help and give tips. Nice location related to transport for further exploration of the city. The aircondition was a environment friendly cooling system, it works but it isn’t as powerful as the normal aircon and was a bit confusing at first."

"The lady who always on the AM shift at the counter is very mean. The guy on the PM shift is much happier and better, like what I would expect from a good customer service. The cleaning lady wore her normal shoes to clean inside the hotel, so not very clean on the floor. The lights to my bathroom was spoiled but she only noticed it at the end of my stay... The location was very good, munich main station right behind the hotel. For Flixbus Station, its a 18mins walk away."

"The room is clean and hygienic, with complete facilities. It is very close to the supermarket and S line, convenient for travel, and the ticket purchase belongs to the M area. Good service! Second stay, next time I will come here again. Very satisfied."

"What stood out most to me was the professionalism and warmth of the staff. From check-in to dining arrangements and everyday requests, every interaction reflected thoughtful and attentive service. The breakfast and on-site dining options were also excellent, with high-quality offerings that significantly enhanced my overall stay experience."

"The room is much smaller than it appears in the pictures. The photos are clearly taken using camera angles that make the space look much larger than it actually is. The bathroom is also extremely small, and the bathtub is only suitable for children, not adults. It feels very cramped, with hardly any room to move around. There is also very little space to keep your luggage and other belongings. Considering the price, I would recommend looking for other accommodation options that offer better value for money."

"The transport links are very good, there is a bus stop right in front of the house. The furnishings are very well maintained and new, in a rustic style. The bathroom is very clean."

"Just next to the famous Hofbrahaus, steps away from Hard Rock Cafe, and a short walk to Marienplatz and to Viktualien Markt. If you like the liveliness of the merry drinkers at night, you can hear them clearly, even up from the higher levels. Otherwise, try to ask for a room that’s not facing Hofbrahaus. They have a nice “spa” room on Level 5 featuring herbal/floral tea and communal/complimentary Epone skincare products. Drinks in the fridge are free too but they don’t top it up unless you request for it and even then, they only top up the non-beer types. Could do better on this front, Platzl Hotel.. service is alright, staff are generally friendly"