Batam Hotels with Wifi

Booked a room with 2 single beds, but entered the room and saw a king bed. Called to reception from room but no one picked up, and need to go down to the lobby to inform them. They didn't apologise and just said they will send housekeeping to split the bed into 2 single beds. They should have take note of customer booking and make the sure is properly done upon check in. It was already tired after a long day of travel, and yet had to go up and down between the lobby and room to settle this. Other than this, the hotel is comfortable to stay, staffs are friendly. Location is about 15mins from Nagoya town centre with more restaurants and shopping available around that area. Nothing much within walking distance around the hotel, however grab is easily available.

Good stay overall. Ando Hotel is very convenient, only about a 5-minute walk to Nagoya Hill Shopping Mall. The staff were friendly and helpful, especially with luggage. The room was comfortable, but there was no hairdryer or fridge, which may be inconvenient for some guests. Cleanliness can also be improved, as there was dust on the toilet door. Overall, good location and service, but basic amenities and housekeeping could be better.

My intention here is to provide a 100% fact based, detailed and balanced assessment of the 360° experience of this property. But before we jump in to the details, let me first say that *for the discounted VIP member price* paid on this occasion, we are 100% satisfied with our stay at MAXONE Batam (with one notable exception, see below). A big thank you to the management and team (especially front desk and concierge) for an *almost* perfect 👌🏼 stay. First visited MAXONE Batam six months ago when newly opened. A very positive experience, but my initial impressions were that overall facilities available were quite limited given the ambitious price point. This second stay confirmed my initial observations, after 6 months of operation. Quality of welcome is very good, front desk and concierge extremely professional. Well done 👏🏼. Main public areas and rooms are immaculately clean and well maintained. If you want 100% immaculately clean rooms, this is, however, probably your best choice today in Batam. Linens are top quality, fresh and clean. Abundant and carefully selected pillows. Very large king bed. If your objective is a good sleep, this is pretty much guaranteed. However, we have the following observations that indicate the typical prices asked for the standard Deluxe King rooms are ambitious and too high for what you get: - Breakfast not included - No pool or gym - Deluxe King rooms very narrow and claustrophobic for two people with luggage and shopping (but the bathrooms are a good size) - It's clear from the layout that whoever did the interior design of the Deluxe King rooms is not accustomed to, and does not have appropriate experience of, designing for compact room dimensions - much could be learned from the efficient layout of similarly compact (19m2) rooms in eg Denmark, Sweden, about the optimal use of space. - Unacceptable WiFi connectivity, whether you are a business or leisure traveller. Latency (often over 1000ms) in particular is problematic. Over 100 tests conducted on 5 different devices over 48 hours at different times of day and at all locations at the property. This is clearly a conscious cost based decision by the hotel operator and not a technical limitation, certainly not in a newly constructed property. This is particularly an issue for local business travellers such as myself because 4G/5G cellular connectivity with XL, Telkomsel etc at this location at Jln Sriwijaya / Kampung Pelita is extremely poor and always has been. *Summary and conclusions* We've stayed at almost all 3*, 4* and 5* properties in the Riau Islands over the past 10 years. This includes the two most recent 5* star properties and several newly refurbished 4* star properties in Kota Batam. As a ”user chooser” business owner who travels and works remotely 300+ days a year, I don't have a set ”budget” or ”price range” for hotels and apartments I select. I'm interested in the services and facilities received in relation to the actual price paid (after my usual VIP / frequent traveller discounts). On this occasion, my VIP member prices mean I paid very competitive prices for this stay. As a result I'm 100% satisfied with my stay at MAXONE Batam, with the exception of the WiFi provision which remains unacceptable in such a property given the kind of target customers the property would like to attract as guests.

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

Had a fantastic stay at Wyndham Panbil Batam. The hotel is beautiful, peaceful, and perfect if you’re looking to relax away from the busy city area. The room was spacious, modern, very clean, and the bed was incredibly comfortable. The staff were warm, welcoming, and always ready to help, making the entire experience even more enjoyable. The breakfast buffet had a wide variety of delicious options, and the facilities, especially the infinity pool and gym, were well maintained.

Check in was smooth. Villa was big, love the spacious living room. Unfortunately need to improve on housekeeping cleanliness. There was a standing stack of cigarette ash left on the dining table beside the pool. There was unwashed coffe stain on the rim of the coffee mug, no stirrer was provided for the coffee and tea satchets, not thoughtful. We hardly use the 3rd floor so cant comment. You need to move the furniture yourself if you wanna sit outside on the 3rd flr. Master bedroom was huge, with view of the sea. Toiletrie, dental kits were provided. The toilet door was abit faulty, could not close properly..sigh.. Bathroom wall looked mouldy/ dirty. We were greeted by thunderstorm the next morning, the wait for buggy took more than 15min in the morning--breakfast peak + inclement weather. Water started seeping into the 2nd flr landing during the pour, and water was dripping from the bathroom...itz crazy..fortunately we were checking out that day already.. Cant comment on other facilities as we didnt get to try..will i go again...maybe after their next round of refurbishment.

The biggest issue was the constant stream of ants. Even though they were tiny, it was quite off-putting. I had my laptop on the desk, then moved it to the bed, and at least four ants were crawling on it. The beachfront villa was decent, but it faced west, so no sunrise views. The shuttle service was on-call and very prompt, but the location is quite remote. In the evenings, it's hard to get around, even with Grab, unless you're eating at the hotel. If you're looking to just stay put, it's a good choice. However, I enjoy having some barbecue at night, so two nights here was enough for me.

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.

This is our 2nd trip within 6 months as my daughter requested for a return and also for her craving with the pasta at the Italian restaurant. So we stayed there for 2 nights which is enough for a short getaway. When we reached our room, after unpacking some of our stuff from the luggage, we decided to take short break before heading to the pool and upon resting on the bed, my daughter noticed that the duvet cover was stained with blood. It was very obvious and was surprised that the staff did not noticed it. I informed the front office staff who came to our room due to some issue with the safe and he got it changed while we were out for our swim. I will recommend that the hotel manager look into this due to hygiene issues and such bedding materials that are stained with blood to be disposed. As for the bathroom , stains on the wall and floor are very obvious and it’s about time for the staff to have a chemical wash , no doubt this resort is very old, cleanliness shouldn’t be ignored to maintain it’s reputation and loosing the customers confidence in returning again. Lastly, a big thank you to the waitress at the Italian restaurant who gotten the chef to fire up the pasta I had last year in December that was no longer in the menu , this gesture made our trip a memorable one and fulfilled one of our reasons to visit Turi beach resort .

Worth with the price