Club Nena - All Inclusive

Avoid this hotel if you are looking for the real 5 star all inclusive experience!!! I don't know where to start. We made our booking via an agency that uses the services of TEZ TOUR and looks like what was shared with us at the reservation stage is not true at all. We arrived at 17 o clock on Thursday, 19th of September and had to wait for over 15 mins with an infant in a reception without AC to get a porter to take us to our room. During check in nothing was explained to us about the hotels amenities, what is under All inclusive and what is not. To my surprise when I went to the pool bar to get a mojito I was surprised that I had to pay extra for such a basic cocktail. Basically, the hotel offers 5-6 cocktails with some liquor which are free of charge but if you want a mojito, long island or any other known cocktail you need to pay extra. The main restaurant where food is served is also a true disappointment - the food is more or less the same every single day. For me the food is tasteless and they don't offer a good variety of choice so you can keep eating fries . The pool is nice but not the beach as you can see in the sand left cigarette butts which need to be cleaned. I will not be coming back to this hotel. I don't like the food, the service and the general attitude of the hotel staff! I will not be booking anything again through TEZ TOUR as their rep, Seyfettin, he doesn't take any feedback and his only reply is this is what it is... Basically deal with it!

Having read all of the other recent reviews I can only agree with them. In summary: Food was very poor with much of it recycled from earlier sittings. Cold food was not chilled so became tepid, and hot food was not kept hot so soon also became tepid. I think this is the most likely reason that we both had to take loperamide every day of our stay. The food hygiene was non existent, with most of it uncovered allowing not only flies to get on it but hundreds of people to be talking all over it, and many that we saw even coughing and sneezing on it without making any effort to turn away! Most days I would only eat the hard boiled eggs for breakfast, skip lunch and then eat fruit for dinner and even then would wait until I saw a fresh serving put out. I did try to eat some meat. The Veal was tiny chunks of what could have been anything but was dark brown and the consistency of used chewing gum. The chicken was the right colour but tasteless and the turkey was also brown and I gave up trying to chew it after 30 seconds or so. On the plus side I managed to lose 2kg in weight over our 6 days🤣 If you are British do not expect to find anything that would remotely appeal to British tastes! No tea or coffee facilities in the room and the ‘free mini bar’ consisted of an iced up fridge with 4 bottles of water in it. The air con is set at 18° minimum and switches off as soon as either door is opened even a tiny bit. The room never got to 18 degrees, even if we left it on all night, the lowest was 23° which I measured with a thermometer. I believe that the system needs either cleaning or re-gassing. Surely this is another health hazard? One of the beds had a mouldy pillow cover which was not replaced for 3 days despite being left on plain view on the bed every day. At 1030pm 2 days after we arrived there was a knock on our door and I was given an envelope telling us that we must attend the introduction meeting on the lobby with our return flight details and transfer voucher at 9.30 am, only 13 hours too late! Next day we went to see the customer services manager who was basically completely disinterested and spent most of our meeting taking phone calls and ignoring us. We did however manage to book the Turkish restaurant at extra cost for our last evening. So regarding the ‘a la carte’ restaurants, there are not 3 as advertised, there is one upstairs outside area which is used for the Italian, Fish and Turkish restaurants, and each has to be prebooked at extra cost and is only open for 1 night a week. If there are not enough bookings then it is cancelled on the day. Again the food was very poor for our Turkish meal, there was no choice of menu at all and the vegetable side dishes were already on the table and cold when we arrived. They looked like they had been there some time and open to the elements. Morale amongst the staff seemed very low and all but 2 that we met could speak no English at all and were very unhelpful. There was very little entertainment

This was my 7th visit in Turkey with my family and by far the worst. Where should I even start-maybe with our first impression when we got here- it was 11:30 pm and we were travelling at this point almost all day, we were exhausted and hungry. We asked where we can eat they pointed us the restaurant that is open for late dinner. We walk inside and we instantly feel the heat, AC was off, it was dark and unwelcoming. They had one soup and some leftovers from the dinner, no staff, nobody to ask anything, the machine for the water was off(we had to drink warm water because of that). At one point a person from the staff came and turned almost all the lights off and dissapeared and we had to eat in almost full darkness. The agency that we booked with, after multiple questions where are we going to be accomodated never gave us a solid answer and of course we got accomodated in the hotel part of this resort. The majority of it is consisting of villas. If you are in the hotel prepare for the worst. There is no AC in the hallways, there is no AC in the elevator and the bathrooms of the rooms i can't compare with anything else but Saunas. In the room itself the AC turns off when you leave the room and you open the balcony door which is standard, the problem was that the room is so hot when you come.back to it and the AC so weak even after working all night when you go to the bathroom and come back to the room you can barely feel it. The food is absolutely not 5 star hotel quality, as i said I have been here 7 times I know what 5 stars is. There is barely any variety in the main courses, and deserts, everything looks cheap, recycled and something that they are trying to save money from. The only exception was the Turkish night where there was a little more variety. The beach is very rocky and uncomfortable on the feet you definetly need water shoes for this place(we end up buying for ourselves it costs 13 euro). The sea had big waves almost the whole time and was not pleasant to swim in, its mother nature I understand but its a good warning for people coming at the end of August here. And I will end up with the staff and Management of the place. The staff looks unhappy and miserable, only few people from everybody that we encountered was pleasant, the Animation team is super weak-we were here for 7 days we did not speak with anybody, because they just don't engage people. And the worst of all is the Management of this place which since I work in a hotel I can fully blame for this whole situation. They are the ones making the poor employees miserable and unhappy, they are the ones that turn off the AC in every possible place of this resort to save money where outside the temperatures are 36-38/39 ° daily, and they are the ones that despite all of our efforts( including speaking with our representative about it) to adress our problem with the AC in the room just totaly ignored us this whole time did not even had the decency to come and speak with us, kept h

To be fair , I start with the positive bits. Large grounds, nice gardens. On a beach. Food not great very samey . The biggest problem is with the actual restaurant itself. It's not well run. Food not kept at correct temperatures. Very few staff. Tables left dirty for a.long time. Too busy for the chosen available.capacity. No.drinks.available at dinner. The only bar after 5pm.is at the main pool Even though there are physical bars in relax.pool on the beach and in the pleasant air conditioned reception. The hotel has chosen to have only 1.operating usually with only 1 bar person.leading to long queues and no plastic glasses.( actual glassware is nowhere to be found). Usually they will serve beer in a paper cup! At the same.time claiming to.be 5*. Hotel ok as a 3*

We went to the hotel for the 2nd time now, first time was last year. Overall everything is good. Maybe one big minus is the food - it was a little bit tasteless and they should offer more options (every day was basically the same). But our hotel room was fine, they cleaned it every day. Entertainment team was okay, we mostly spoke to one guy named Arda(he was fun). Entertainment team compared to last year was a little bit more “tired/not so energized” I would say. Unless you participate yourself you won’t be noticed that much i guess. But overall we still had a fun experience and surely will go back there sometime.