Hotels near Gio Mall, Kuantan

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Location is very strategic. Right on Jalan Besar where all the nice cafe is. (Kula Cake, Kuantan Pickers, Tjantek, Kopi & Teh, Akar Kopi, Lena Cafe, Sup Ayam Kampung) to name a few. River Esplanade is just right behind the hotel. Our room is facing the river, upon request. To my suprise for the price, the hotel is very clean. Tv has many channel including sport. A mini fridge & sejadah. I bet the hotel is recently refurbish as it has a nice new paint coating & flooring. And so does the bathroom. They even offer connecting room, which is good if you are travelling in group & to my suprise they have lift. Parking is easy & plenty, but by the counsil. So we paid around RM4.50 daily or RM0.65 per hour. Overall, if you are in Kuantan for Jalan Jalan Cari Makan. I truly recommend this hotel.

Overall stay was alright , staff was very friendly and breakfast was basic but good at the price we paid . Only thing is the room which we stayed in was clean but very old , compared to the picture where some of the other rooms were already refurbished with carpet and also new toilets . The wooden toilet door frames were already rotting in our room . Travelled with a young kid of 4 years old , but the window insulation was pretty bad as we were facing the back nearby a mosque and we could hear the speakers up to 1030pm and then again at around 530am . Really need to improve on that to enable a good quiet sleep .

Ghost in ground floor room- a few of guest was disturbed, service in the front counter are terrible, meeting room was not open at time as instructed, microphone was not working properly, no garbage collected and no regular room service. Stay 3 days but my rubbish was not taken, no pest control bacause lots of ants....But food are extremely delicious, very nice ambient of the cafe...fall in love with the food! Please the hotel should do ghost control, improve overall services and pest control.

Vivo hotel is a 2-star hotel in Kuantan. The accommodation was clean and comfortable. However the room is a bit small(Standard Single) and pricy. The bedroom is just slightly bigger than the bathroom. Roadside car parking space available.

Good points - Clean room. Clean bathroom. Bed was comfy. Bedsheets was nice and clean. Bath towels were clean and fluffy. Plenty of lifts. Shower was hot. Breakfast buffet was expected for the price paid. Bad points - Room was small. Had a full length window facing another block of rooms. Unable to open the glass window. Aircon was not cold - woke up a few times feeling hot. Unable to control the aircon. Bath mat was not provided. Carpet in the corridor outside looks like it has not been vacuumed for months. Keycard was a bit difficult to work - had to keep swiping it to open the door.

This is the fourth time i stay at this hotel...i really love to stay here.Room is clean, pool and beach also very nice. But this time when i came i was accidentally booking for executive room with view garden so i requested to change to sea view but the room is full. Ok, so i agreed with the room but requested to higher floor so i can have a nice view or partial sea view, but when I come to my room, i got a room with this. It's really annoying, and the staff who attended also not really helpful and friendly.Room no 4401..

I spent 3 days 2 nights here with my family for vacation. From the moment we arrived, we were greeted with warm hospitality that made us feel right at home. The process, from unloading our luggage to checking in at the reception, was smooth and efficient. The porter and reception staff were polite and beaming with smiles. We stayed in a studio room, as we needed more space for our active child to move around. The room was in tip top condition—spacious, newly renovated with chic design, and maintained at the highest level of cleanliness. I would say, what you see on Trip is exactly what you get! I want to give special recognition to the Swiss Care team, especially a sweet and polite lady named Sihma (Swiss Care #1), who promptly and efficiently responded to all of our calls. She went the extra mile to ensure all our reasonable requests were met. The swimming pool attendants were diligent in their duties, ensuring the safety of all swimmers. Syed Lukman is one of them. The breakfast provided was consistently replenished to accommodate all diners. I especially enjoyed the nasi lemak on the second day—the meat was tender, perfectly spiced, and juicy. Kudos to the chefs and café staff for their excellent skills! I also noticed that a few middle-aged Malaysian aunties were employed as part-time workers in the café during the busy weekend. Despite their age, they worked efficiently and professionally. I think this is a commendable practice, providing job opportunities while boosting the local economy. The lobby and main facilities were a bit run-down, but I didn’t mind since they are currently undergoing upgrades, which are expected to be completed by next year. I’m excited to return when the renovations are finished!

Exceptional ambience.. Staff was kind and friendly from the guard,reception,buggy,restaurant and all of them.. The resort was well maintain even huge area. We love it so much..its really close to nature and everything was inside the resort (palm estate,lake,wetland,river and forest).

It's my first time at Cherating. A Lovely village full of friendly people. The hotel was better than the booking photos. The location was great for the beach and the local cafes and restaurants. The hotel staff were kind. They also had a SPA, and the service was excellent. The nearest local cafe drinks were divine. I had a good stay overall.