"The hotel's front desk staff had a good service attitude, and it's very close to Okayama Castle and Korakuen Garden. However, during my stay, the air conditioning was under maintenance. Every time I manually turned on the heat, it would automatically shut off after about a minute, requiring me to manually restart it again. This led to me waking up cold in the morning. 😢"
"This hotel was a very positive surprise while I was a bit skeptical as technically it’s also a love hotel, but it doesn’t even feel that way which was good. Super clean, lots of amenities and small details in the room to make the stay more comfortable, even a free hair clip and a massive TV. Location was right next to the tram stop, one evening we also walked to the main station which took maybe 20-25 min. The breakfast choices were plenty, the french toast was super tasty! Thank you to the attentive and kind staff!"
"It is a bit far from the station (taxi 2300 yen), and the terrain is slightly higher, so you can see Okayama Castle in the distance. Very quiet, the room is spacious and clean, and there is a public open-air bath (paid). Typical wedding/conference hotel. Breakfast was until 10:00, and when we arrived at the restaurant at 9:15, there was not much food left. When I was leaving, I bought a Bizen-yaki Momotaro at the front desk. Since each Bizen-yaki is different, I asked to pick one from two, but was refused. ...Being very polite and well-behaved does not mean having a service spirit."
"The staff I came came across were all very polite and had welcoming smiles, no matter at the reception desk or the restaurant on 20/F. I enjoyed my stay here, but it felt comparable to the 3 star hotels, just slightly better especially thanks to the fabulous breakfast and location of breakfast…If hotels have half stars, i would think it’s’more of a 3.5 star hotel instead of a 4. I have a few suggestions which the hotel can look into to improve in the future.
3 Things to improve on:
1) I picked this hotel because I read other reviews saying the hotel is connected to a bridge from the Okayama station. This is true but unfortunately there were no signs in the station to guide travellers unlike another hotel like Granvia. Google suggested that I look for the west exit which I did, but I ended up being at the ground level hence had to bring big suitcase all the stairs…then I spotted the bridge and ANA crowne plaza from the street
2) cleanliness can be improved. There’s a UCC drip coffee machine in the room. I don’t drink coffee, and the box for the drip coffee selection was refilled. However I spotted a used capsule on the floor near the wall. The bin was not blocking the view, so the cleaners could’ve easily spotted the rubbish if they had been a little more careful and looked under the table when they have to clear out the rubbish bin anyway.
3) I sent a message to the hotel via TRIP.com. The message wasn’t replied promptly, as in within a few hours. Ultimately it didn’t matter anymore, I arrived at the hotel before somebody managed to reply me. Maybe it’s the system that’s problematic which may have caused a lag? Or staff only look at mails/messages when not too busy at the front desk?"
"Facilities: The room was quite spacious; we could lay down two 30-inch suitcases flat, and there was plenty of room for a 24-inch one on the luggage rack. On our floor, there was a microwave, disposable chopsticks, and an ice machine. The shower had great water pressure, and the bed and pillows were very comfortable. It was fully equipped, and the toiletries were POLA.
Hygiene: Overall, it was quite clean, though there was a bit of dust on the windowsill, probably because it was hidden by the table and curtains.
Environment: The location is very convenient. There's a Matsumoto Kiyoshi downstairs and a Lawson directly across the street. Kani Doraku is also very close, and it's only a 10-minute walk to the Shinkansen.
Service: Excellent. The front desk provided complimentary amenities and consumables."
"I've been to Japan over 20 times, and this is my first stay at a Smile series hotel – I'm really impressed! The room was genuinely spacious and comfortable for Japanese standards. The lobby is on the second floor and has a very charming and well-designed layout. The staff were also super friendly. I highly recommend it! Okayama is also a quiet and charming city."
"It was wonderful.
Given the timing, I was surprised at how much thoughtful attention was being given to test takers.
KitKats and hand warmers were handed out.
There was also a special study space set up, and I was impressed that they had created an environment where test takers could feel at ease."
"Via Inn Okayama was our 6th hotel on this journey, and its location honestly couldn’t have been better. Being directly connected to Okayama Station made everything very convenient — from getting around to grabbing daily necessities. There were even some supermarkets inside the station, which were super handy.
The lobby was on the 5th floor and already set the mood, with an amazing view overlooking the station and the city.
Our room was simple and comfortable, featuring a small double bed, a desk by the window, a chair, an air purifier, and a fairly new TV with YouTube and Netflix access — perfect for relaxing after a long day.
Space was a little tight when we opened our luggage, but it wasn’t a big issue. Even though the bathroom wasn’t very spacious, it still provided enough room to sit comfortably on the toilet, which we appreciated.
The real highlight was the view — an unblocked cityscape right from the room that made both mornings and nights extra special.
Convenient, comfortable, and memorable — Via Inn Okayama was a great stay right in the heart of the city."
"Clean, quiet (at least at 8th floor on weekdays) with many amenities available near the elevator and in the room. The cleaning team was very kind to tidy up our stuff better than how we left in the morning. The staff at the reception was very helpful as well."
"This was my second time staying at Abest Grande Hotel, and once again, the experience was excellent. The service is extremely good — all staff are very polite, welcoming, and always greet guests with a genuine smile.
We were offered a welcome drink upon arrival, which was a very nice touch. The staff were also very helpful in calling a restaurant on our behalf to assist with making a reservation, which we truly appreciated.
The room was clean, comfortable, and well maintained, providing a relaxing environment after a long day. The location is also very convenient, with easy access to nearby transportation, restaurants, and shopping areas, making it a great base for exploring the city.
Overall, the hospitality made us feel very comfortable and well taken care of throughout the stay. I will definitely choose to stay here again on my next visit."
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9.4/10
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9.3/10
Great
JjennychenjieThis hotel is genuinely great. There's a dedicated passage directly from the JR station to the hotel, so you don't even need an umbrella if it's raining. Dining is incredibly convenient too; there are all sorts of restaurants in the commercial area right downstairs, from ramen to coffee. Everything is perfect!
PPoporongHotels in Japan are expensive on Saturdays, so I was just going to an internet cafe, but then a special sale came up, so I made a same-day reservation and stayed there. It was convenient!
It's a 9-minute walk from Okayama Station, and best of all, they give you a warm nikuman (meat bun) in the morning, and you can take as much bread as you want, so I ate a lot and left early in the morning.
The ice cream and drinks are free, so it's a great place to save on change while traveling! I'd love to stay here again!
The building was a bit old, but it was clean.
CCHIU HANThis is my second time staying here. The location is about a 10-minute walk from the station. The staff are very helpful. The kitchen has tableware available for use, as well as a microwave, oven, refrigerator, and thermos. I will come back to stay here again if I have the chance to visit Okayama.
##mimimimimimi#The hotel room was huge, you could practically dance in it, haha! 😂 It's right next to the station, just take an escalator down to the mall, super convenient. It's a shame they only had smoking rooms left; it would have been perfect if I'd booked earlier and gotten a non-smoking one.
我我是逮丸郎We needed parking for this road trip, and although the hotel had some, spaces were limited and on a first-come, first-served basis. Luckily, the hotel staff provided very detailed parking information for the surrounding area, which was a huge help! (A staff member with a leg injury explained it to us very carefully.) They also have a promotion every day from 6 PM to 8 PM where you can enjoy a soft drink (they also have alcohol), so don't miss it!
ジジュリアンIt is a short distance from the west exit of Okayama Station, but acceptable because the airport buses stop at the west exit and there is no need to get on and off.
However, the soundproofing is really average, facing the station, there are freight trains passing through all night, mind you may have to think about another one in the east exit.
More concerned is that the air conditioner is noisy, I do not know if there is regular maintenance for repairs, the dust filter is not washed, accumulated dust. Request to change rooms successfully, air conditioning sound problems improved, is the dust screen is the same, forget.
GGuest UserThis was my first time in Okayama, and I chose this hotel. They offer free breakfast and dinner. The breakfast is a buffet with both Western and Japanese options, so you can choose what you like. For dinner, there are two choices: a rotating daily set meal or a fixed curry rice dish.
The public bath is a bit small, but it's fine for about four or five people.
The hotel is about an eight-minute walk from Okayama Station. There's a Don Quijote along the way, and plenty of restaurants and izakayas nearby, so there are lots of dining options. Convenience stores are also very close.
The room I stayed in this time was quite spacious, even with my luggage open, there was still plenty of room.
I would definitely choose to stay here again on my next visit to Okayama.
The only thing to be aware of is that there are about five or six steps right after you enter, which can be a bit challenging if you have heavy luggage. Otherwise, everything else was excellent.
AAnonymous UserPerfect location, main station close by, convenience store just a couple minutes away. The room was also not too bad, though it wasn't entirely clean. Some dust haven't been cleaned, in mostly unnoticable places though, like really high up or behind the TV. And even though we haven't met any staff members it wasn't that hard to check in or check out. Though there was difficulty of getting inside the building, as we didn't receive the door code through email. Good thing there were some helpful residents of the hotel who helped us to get inside. Either way final score would be 8.5/10
KKaiara2597The location is nice. Although, I got a smaller room than I saw in the pictures, I couldn’t stand up straight because the roof was so low. Also, there was a short went to another room and I had to craft a curtain because the light from the other room shined straight on my face and you can’t sleep the other way around because there’s not enough room. Furthermore, even though I left my keys for the cleaners, they just left the clean towels and sheets outside my room and told me to do it and the key was left in my door. But the showers and toilets was nice and you have privacy which is nice.