Hotels near T-Mall Nairobi in Nairobi

I had a really enjoyable stay at the Swiss Lenana Mount Hotel and would happily return. From the moment I arrived, the staff were exceptionally friendly and welcoming. They really made an effort to help me settle in, which immediately set the tone for the stay. A standout moment for me was when the general manager personally came over to introduce himself and check that everything was going well — a small touch, but one that you don’t often experience and it made a big difference. The rooms were spacious, very clean, and clearly well maintained. It felt comfortable and relaxing throughout my stay. I also really appreciated the location. The area felt safe and pleasant to walk around, with some great places to eat nearby. While I usually stay in Westlands when I visit Nairobi, this was a refreshing change. You’re still only about a 10-minute Uber ride from Westlands and other key areas, but far enough out to enjoy quieter evenings and avoid the heavy traffic. Overall, this was an excellent experience — great location, great people, and a genuinely comfortable stay. Highly recommended.

Facilities: Excellent, well-decorated, with a pool and gym. Cleanliness: Excellent, the cleaning staff are very diligent. Environment: Great, frequently see tourist groups here. Service: Excellent, the front desk is very responsible. Breakfast: Abundant.

This is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions. The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee. The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient.

The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.

I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.

What an amazing experience! Me and my wife have luckily travelled to many countries and stayed in a range of hotels and this was one of the most comfortable and welcome experiences. Our first time in Nairobi so we didn’t know too much about where to stay until we spoke to some people. They mentioned the area to be safe and also recommended this hotel as a great way to be comfortable in Nairobi. You have security in entrance and exit and they were super nice. All the staff in the hotel were accommodating and showed us around and had us alll the info we needed. We got breakfast included and stayed for 3 nights. The breakfast was exactly what we needed. You have a range of foods to choose from and I’m sure you’ll find something you like! The food at the hotel is halal which is great for us too. Our room was cleaned and refilled every day and they were respectful and details in their service. We also used the gym which was super great. Enough for you to get a good workout in too. The location is next to Sarit Centre, perfect to access the Masai Market (on specific days) and also shops of all kinds. Big thank you to the team and everyone involved! Will definitely choose this hotel if I’m ever in Nairobi and also one I’d recommend to friends and family.

I stayed here twice, once on arrival and again the day before my flight home. The first time, I was a bit disappointed because I was on the 5th floor and my window looked out onto a terrace. However, my second stay was on the 9th floor with an amazing view overlooking Nairobi National Park, which really boosted my overall impression! I could even spot giraffes and ostriches with binoculars. The room itself was spacious and comfortable, with absolutely no complaints. Security was also excellent. I had expected there to be more shops within the building, but aside from about three restaurants, most of the other spaces were vacant. So, for any shopping, you'll need to venture outside.

Good location if you want to be fairly central with a few minutes walk to plenty of bars. Uber is very efficient and cheap here if you want to travel out. The staff were very good and the restaurant/bar is 24/7 (I believe). Room was lovely. Overall, although I think Nairobi is a little on the expensive side, this was ok. I tried to book again for after the safari but it was more expensive so i went to the Swiss Belinn instead, which was cheaper and the same standard (a little further away but again, Uber and Bolt are super efficient and cheap here). TIPS FOR FOREIGNERS COMING INTO KENYA: 1. Get your currency outside of Kenya, the exchange rate here, particularly at the airport, is absolutely awful - I found them to be offering upto 35% less than the actual rate. 2. You only really need a small amount of cash here - most places you will visit accept card. 3. DO NOT BUY A TELKOM SIM CARD. It is absolutely useless, even in Nairobi but does not work AT ALL on safari. 4. Uber and Bolt are very good here. 5. If you are doing safari and your trip does not include the national park fees (payable in USD), make sure you get those before arriving - the banks and ATMs here are very unreliable if you want USD. 6. Do not pay extortionate hotel prices for laundry - find a local company who will collect and deliver your laundry for a fraction of the price like Smartfua Laundromat. 7. If you go on Safari, try not to sit on the back of the vehicle - it gets VERY bumpy. Have a great trip!

The environment is very good, if only some wild animals are raised. Breakfast is good, set breakfast and dinner, barbecue for one night to watch the show, European dinner for one night. Both are pretty good. At noon, it will be resolved next to the shopping mall. Not too many guests, suitable for vacation.

The environment is good, clean and comfortable, it is very convenient to have three meals, and the taste is also very good.