Hotels near TsUM in Almaty

The location is perfect and it only cost around 3600 tenge from airport to AQ by Yandex Go. The room is very tidy but a bit stuffy since there's no air condition inside the room. Shower rooms, toilets and all common area are tidy, except there are some flies in the kitchen and canteen. Breakfast is provided between 8am to 12pm, for a person that has small appetite like me, the portion is huge!! I didn't expect they will provide fruits like watermelon and grapes in some afternoon, needed them so much after a day of hiking. Staffs are also very nice and patient. If you come to Almaty, I highly recommend this youth hostel.

I am a solo traveller and it was my first time to travel to Almaty. I have no other words to describe my stay at this hotel aside from being exceptional. My room was big, there was also heated floor which countered the chilly winter days during my stay, daily room cleaning and the foods at the cafe especial bfast buffet were amazing and filling!!!! Special mention to all the staff there that welcomed me warmly most especially Yeldoz and the others who were very kind and friendly. The hotel is only an hour of walking from the famous tourist spots like Ascendant Cathedral, Panfilov, etc. And I recommend you to walk from the hotel to the aforementioned tourist spots beautiful you will be amazed by the views while walking 🫶🫶🫶 Again thankful and so lucky to have stayed at this hotel and met the kindest people here!!!

Very cosy room, Netflix and smart tv, very scenic view of the mountain, short hike nearby, very nice breakfast. Very scenic sunrise and sunset. Cute dog. Comfy and amazing stay! IG WORTHY! Even have sauna in the room! Starry night! Con: dinner only available at restaurants below, need to take cable car. Cable car timing is quite limited. Must check in earlier. I missed the cable car time so I need to wait for the last session! May get high altitude sickness, please prep some Panadol or altitude sickness pill! Abit far to get there. 1 car ride & 3 cable cars up! Would recommend to reach early because can do short hikes and even paragliding! (Although i didn’t try because i reached at 6pm)

The hotel is new and clean. Although it is located in a residential area, getting to the city centre is actually quite quick. That said, Yandex Go or your own car is probably the most convenient way to get around. I also really appreciated the front office service. I arrived very late, at around 2:30am, and the staff waited up for me. They also offered to assist with my luggage both on arrival and again when I departed, which was a very nice touch. The room itself was comfortable, and I also appreciated having a handheld bidet spray next to the toilet. The bathroom layout was a little awkward — when opening the bathroom door, it would catch the bath mat and push it across the floor every time. I was surprised that there was no chair at all in the room, which is rather inconvenient even just for putting on shoes, sitting briefly, or using the desk. I stayed for two nights, but unfortunately no housekeeping was provided during my stay. I understand that unexpected staffing issues can happen, but I would have appreciated some proactive communication. At minimum, a quick note explaining the situation, fresh towels and bottled water could have been delivered to the room without having to ask, even if full housekeeping was not possible. Only when I contacted reception was the situation explained. Breakfast on my departure morning was also rather disappointing, possibly because there was a large group (relative to he size of the hotel) staying at the hotel. Food was slow to be replenished and there were no seats available. As I was in a hurry, I ended up taking just a muffin. There also seemed to be no hot water in the room that morning, although this had not been an issue previously, so it may have been related to unusually high demand at that time. Overall, the hotel has good potential: it is new, clean, reasonably convenient for reaching the city centre, and the front office staff were helpful and welcoming.

An excellent surprise. The room was particularly spacious, comfortable, and very well-appointed. The hotel itself has a real charm and history, which gives it a unique atmosphere. Its location is another major asset: it's right in the city center, just a stone's throw from the subway, making it easy to get everywhere on foot or by public transport. We didn't try the breakfast, but for everything else, it was faultless. Given the services offered, the value for money is excellent.

The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition. The drain in the shower stall is clogged, and it's not fixed during cleaning. The shower faucet closes under its own weight, requiring a hand to hold it in place. You can shower in the bathtub, but the drain blocking valve is damaged, and the shutoff mechanism is broken. The valve is simply installed in the trap with blue tape 🤦🏻. The valve is difficult to remove, but it can be done. The faucet in the bathtub has no pressure, allowing for a good body wash, but washing your hair is extremely difficult. There's no ironing board or iron in the room; they are provided upon request, with a 20-30 minute wait. The ironing board is far from fresh, and a thin, multi-purpose cover is stretched over a dented metal frame, causing it to dangle in folds. There's no door lock (latch or chain), and the switch on the lock doesn't prevent hotel staff from accessing the room. Waking up to a service representative walking around the room is a real experience. I encountered this after the first night, and I've since put up a ”do not disturb” sign. If your room isn't cleaned in the morning, for any reason, it won't be cleaned that day without your reminder.

The hotel towers over Almaty and is a real cultural landmark. Despite its age, it was recently and tastefully renovated. Our room was on the 17th floor. It was spotlessly clean, the air conditioning worked well and the bed was super comfortable. The water pressure was superb. We also appreciated having an empty fridge, as well as having a large bottle of water delivered daily as part of a turndown service. The breakfast was phenomenal, it offered a wide selection of food and was never too crowded. However, we lost two nights of sleep due to excessive noise coming from the nearby pool bar. There were parties on both Friday and Saturday, blasting club music until 3 AM. After approaching the front desk, they were apologetic but seemed disinterested in rectifying the issue. I also tried contacting the general manager, but received no reply. Reading the reviews, this did not seem like an isolated incident, and you should reconsider your stay if you are a light sleeper.

I recently stayed at Saya Almaty Hotel during my trip to Almaty, and overall, it was a pleasant and comfortable experience that I would recommend to many travelers. The hotel is conveniently located in a quiet yet central part of the city, making it easy to explore popular attractions, restaurants, and cafes while still enjoying a peaceful atmosphere away from heavy traffic. From the moment I arrived, the staff made a positive impression. The check-in process was smooth and efficient, and the reception team was friendly and helpful throughout my stay. Even with some language barriers, they did their best to assist with directions, transportation arrangements, and local recommendations, which added a personal touch to the experience. The room itself was clean, modern, and well-maintained. It had a comfortable bed, good lighting, and all the basic amenities needed for a short or medium-length stay. I particularly appreciated the cleanliness of the bathroom and the reliable hot water, which is always important after a long day of sightseeing. The Wi-Fi connection was stable and fast enough for both work and entertainment, which made it convenient for staying connected. One of the highlights of the hotel was the breakfast. The selection was simple but satisfying, with a mix of local and international options. It was a great way to start the day before heading out to explore Almaty. The dining area was also clean and relaxed, adding to the overall comfort. In terms of value for money, Saya Almaty Hotel offers a good balance between affordability and quality. While it may not be a luxury hotel, it provides everything necessary for a comfortable stay. It is especially suitable for solo travelers, couples, or business visitors who are looking for a reliable and budget-friendly option. Overall, my stay at Saya Almaty Hotel was enjoyable, and I would consider returning in the future. If you are visiting Almaty and looking for a clean, convenient, and reasonably priced hotel, this is definitely a solid choice.

This property is not located in the touristy parts of town. Great for solo travelers to live like a local if you do not need to stay put at the property. There a bus stop for easy traveling conveniences if you managed to download the appropriate apps.  There were many business travelers during my stay and if you are business minded, maybe you can make some connections in the main co-working space with the industrious Chinese business trippers?  There's a very nice city park with a huge lake right across the main road good for an easy hike especially after sunset. Local families, young couples and pets go there. The management arranges weekend getaways out of town but I didn't stay long enough to experience.  The management lady (owner?) was friendly, helpful and an interesting person herself. Very well travelled.  All in all, a no frills, no complaints property suitable for the advanced backpackers. 

The hotel is an excellent choice because of its price, location and facilities available for guests. The staff is responsive and good. There are a few convenient stores nearby, and a late-night doner place. Overall not a bad place to stay.