Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jan 26, 2026|Classic Double Room
Anonymous UserThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
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Price per night from:MXN$1,983
Posted on Apr 5, 2026|Classic Twin Room
albertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
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Price per night from:MXN$2,249
Posted on Dec 23, 2025|Standard Room
Guest UserThe hotel, the structure, the staff, the position close to city Center; everything was just perfect for our stay in Krakov. we also enjoyed the sauna and the small salt chamber, breakfast was not so much of choice but really good, and the chef benedict's egg, just perfect - very recommended!
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Price per night from:MXN$2,586
Posted on Sep 27, 2025
Sira
I stayed one night at the DoubleTree by Hilton Krakow for a two-day conference and was very impressed. The room was outstanding — spacious, spotless, with a roomy bathroom and a wonderfully comfortable bed. Service was excellent as well; staff kindly let me check in at 9am, which was a huge help. The only drawbacks were the location, which is a bit far from Krakow’s main attractions (though there are some good local restaurants nearby), and the conference space being in the underground level, which felt a little enclosed despite being perfectly functional. Overall, for comfort and service this hotel is hard to beat, and I would highly recommend it for anyone visiting Krakow. Btw, room service in the morning was absolutely delicious.
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Price per night from:MXN$1,548
Posted on Jun 6, 2026
Isem
Excellent, modern hotel.
Very clean, friendly staff. Breakfasts were very tasty and varied, with items always replenished promptly when they ran out!
There's a snack bar downstairs that was open even late at night. Another plus is that for a small extra fee (50 PLN) you can access the spa center with pools and saunas, shared with Doubletree by Hilton hotel.
On the downside, the price is expensive, and the hotel is somewhat far from the city center. Sometimes we had to wait longer than usual for a taxi. However, if you prefer public transport, there's a tram nearby - 15 minutes and you're in the Old Town.
Overall, an excellent choice for Krakow.
I think we'll come back here again.
:::
Отличный современный отель. Очень чисто, персонал приветливый. Завтраки были очень вкусными и разнообразными, всегда вовремя пополняли заканчивающиеся продукты! Внизу есть снек-бар, раюотал даже поздно вечером. Еще из плюсов, что за небольшую доп.плату (50 злотых) можно посетить СПА-центр, с бассейнами и саунами, совместно с отелем Doubletree by Hilton.
Из минусов, цена дороговата и то, что отель немного далековат от центра и бывало что приходилось подождать такси дольше обычного, но если вы предпочитаете передвигаться на общественном транспорте, то недалеко ходит трамвай — 15 минут, и вы в старом городе. В целом отличный вариант для Кракова.
Думаю, что приедем сюда еще.
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Price per night from:MXN$1,477
Posted on May 14, 2026
わさびぬきI stayed here for about a week straight. It was comfortable, though I did notice the walls seemed a bit thin at times. If there had been a mini-fridge, I probably would have given it an even higher rating, but that minor complaint vanishes when you consider how close it is to a Super Lidl and another supermarket. Being able to buy ice cream and get back to my room before it melted was a real lifesaver! Don't worry if you're staying on a Sunday when most shops are closed; the Ocean store at the gas station right across the street has everything you need. The public transport links were also excellent, making for a very pleasant stay.
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Price per night from:MXN$1,172
Posted on Mar 30, 2025|Business Double Room
和哥愛你
Nice hotel, clean, very good breakfast.
A night without a good sleep
On March 29, there was a quarrel in the next room 202 all night.
As soon as I entered the room, my next door neighbor started.
Originally, the two drunk people were happily chatting and singing in the room, but then a few more people came in and started shouting loudly, which lasted for about two hours before they left. midnight……
1:15 someone came in
At 4:50, a man came in, started taking a shower, and began talking.
The strange thing is that I don’t get drunk.
The room is not soundproofed and I can hear it very clearly.
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Price per night from:MXN$1,348
Posted on Sep 7, 2025
Guest User
Let's start with address; difficult to find even people living there could not find it easily. The entrance is disguised by some lady selling various objects.(see photo)
You have to be mind reader to find your room and bed as receptionist doesn't move her ass to show, instead mentions the wrong door with a punch code(it is obvious that it happened before as the code is still on the punch pad). The correct pad is actually on the handle of the next door that you need magnifier to find it ,if it is your first time. Then writes down 1/1/1/ which is supposed to be 1st door,1st bed and 1st locker.
Skip this hostel if you are light and early sleeper as the tram line passes next door and it turns is quite curvy so the nise is quite annoying and happenes periodically. There is also noise from wooden floor and bed brames each time you move, Basically you have tiptoe to in order to make less noise. However, the major drawback is the bathroom cailities rather the lack of it only one bathroom for so many guests. I had to wait more than one hour and eventually gave up.
On the plus side, it has great location only few minutes to the old town centre. It also is quite clean.
For the price you pay which is about half the average hotel, next time I would definitely stay in a hotel. It is your choice.
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Price per night from:MXN$279
Posted on Jul 3, 2026
ThomasBG
I wish I could give it a better review because it actually deserves it with the quiet, spacious and clean rooms but my review is based on reality, not on theory. In the days of a heatwave the hotel had no... air conditioning. They didn't even explain the problem, they first told me it's something a technician should see in my room and fix it. If they can't, they will move me to another room. But it was a central A/C, so the probability of problem for only one room was very low. A few hours later when I returned they told me the problem is bigger and they are trying to fix it, it will be OK soon. And the problem is not only with my room, that's why they can't move me to a room with working A/C. Then they didn't fix it and I had to sleep in a sauna, which was not OK. I complained to trip.com and by the morning (they were unable to contact the hotel late in the evening which is another problem with the hotel service) they arranged for me to be moved in the adjacent building which is another hotel by the same owner. Why the hotel couldn't think of that obvious solution... I have no idea. One more reason for my low service rating. And finally, in the new hotel they offered me as a compensation... free access to pool and SAUNA. Thank you, but I already had mine in my room. Really a pity because it was supposed to be a great hotel - and if A/C was working, it would have been.
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Price per night from:MXN$819
Posted on Dec 12, 2024|Classic Queen Room
Guest UserHotel is pretty decent for the price.
In terms of positives, the rooms are pretty good. The pool/ sauna are good. I've been to hotels with pools more like paddling pools, but this one you could actually swim lengths in. It was busy around the evening (5-8), but dead in the morning which meant I could have a nice relaxing swim. Reception were nice and helpful. Breakfast was decent enough, though a bit expensive in my opinion. The big downside for a visitor to Krakow is the hotel is in the middle of nowhere. Around 20 minutes in a taxi to the centre. There's a bus stop outside the hotel, but the only buses which stop there don't go to the centre meaning a connection is needed. Nearest small supermarket around a 7/8 minute walk and there's a big shopping mall 15 minutes by foot. I stayed for work so was happy enough. First time visitors to the city would be better off getting something closer/ better connected to the centre.
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Price per night from:MXN$964