Hotels near New Palace Belgrade in Belgrade

While the decor was modern and the cleanliness satisfactory, there were many aspects of the experience that fell short of expectations. Firstly, the absence of appropriately sized cups for the coffee machine was a notable inconvenience. Despite providing coffee, the lack of corresponding cups rendered the machine unusable, which was disappointing. Additionally, the bathroom amenities were subpar, resembling cheap, generic products found in supermarkets rather than the expected quality of hotel-grade toiletries. However, what truly exacerbated our dissatisfaction was the poor service attitude demonstrated by the host. When we communicated our delayed arrival due to a flight delay, the host abruptly ended the call midway through our conversation, displaying a lack of professionalism and courtesy. Furthermore, the inconsistency regarding the checkout time was deeply frustrating. Initially informed of a 2:00 PM checkout, we were later informed of a revised time of 12:20 PM, with the host confusing the pronunciation of ‘2’ and ‘12’. During our attempts to clarify this discrepancy, the host abruptly terminated the call, leaving my girlfriend and me feeling rushed and unduly pressured to vacate the premises. Overall, while certain aspects of the accommodation were satisfactory, the overall experience was marred by inadequate amenities and unprofessional service.

10/10 for the amazing staff and easy to communicate via WhatsApp. Room is comfortable with black out shutters and curtains. Simple cooking facilities with a full size fridge which is useful for longer stays. Shower pressure is great and airconditioner works well. Windows which can be opened provides fresh air. Restaurants, cafes, bakeries (including a 24hr one), supermarkets and bus stop are all within walking distance. Location is in Zemun which is about a 35 minute free bus ride to the city of Belgrade and 15 minutes car ride to the airport.

The hotel is incredibly professional, and the staff is very friendly and attentive. I found everything to be excellent. The Hilton is definitely a great choice for a trip to Belgrade. The service is top-notch, and the hospitality is exceptional.

Staff are super friendly and helpful. Location is superb. Little draw back is that it’s really noisy during weekends as it is located in busy shopping area with parties downstairs.

The air conditioning was terrible; it felt like the vents were completely blocked, making temperature control useless. However, they provided AESOP shower gel, shampoo, and hand soap, which was amazing. What's ridiculous is that the TV initially had YouTube, but then the function suddenly disappeared while I was watching.

There was a distinctive fragrance upon entering, which I personally disliked and found slightly unpleasant at first. However, it had an operable window, allowing for fresh air. The overall hotel was clean and tidy, with no stains on the bedding or bathroom fixtures. The breakfast was somewhat basic, and the taste didn't suit my personal preferences. Communication with the front desk was smooth in English, and any minor issues I raised were handled promptly and appropriately. The air conditioning has a preset temperature range that cannot be adjusted outside of that range. This might be a bit too cold for some guests. Important note: This is the first hotel I've stayed at in recent years that doesn't have USB ports. I recommend bringing your own power adapter. If you forget, there are places to buy them near the hotel. There are many bus routes outside the hotel (public buses in Belgrade are free). Belgrade's attractions are relatively concentrated and many are within walking distance.

What I liked most about the room was the clean floor and the small balcony. The lack of slippers in the room was a bit disappointing, but for one night it wasn't a big deal. The location is good, and both check-in and check-out were contactless. There are a couple of bars right across the street, for those interested.

This hotel is really good: the staff are friendly and helpful, the location is convenient – right in the city center, and the breakfasts are delicious – a glass of good champagne at breakfast is a definite bonus! The room has a coffee machine, a kettle, and unlimited bottled water; cleaning is thorough every day. The Michelin-starred restaurant (and it truly is) on the top floor is expensive, but the food is exquisite. Minor drawbacks: the coffee at breakfast is simply awful (I'd even read about this in other reviews) – terrible black, and even worse with milk (was it spoiled or something?) – this isn't acceptable for a 5-star hotel. Also, toothpaste is only available upon request, the shower smells musty, and there are no shelves to place toiletries. But these are all minor details; overall, I enjoyed my stay. I'll recommend it and will definitely come back next time.

Perfect location, next time I'll be looking in the same area. The staff was polite and ready to help with any issue. It wasn't as nice as in the photos; the room showed some 'wear and tear,' and there was no safe, etc., but it didn't spoil the overall impression. Daily cleaning wasn't provided, but they periodically knocked and offered cleaning and towels. Overall, I'm satisfied and left with a pleasant impression.

I had a great stay at Level luxury Suites The location is perfect, close to all important things in Belgrade. the rooms is clean and comfortable, and the staff are friendly and helpful. Even though it's in heart of the city, it's very quiet and peaceful for sleeping. I highly recommend it . --- Feel free to customize it with specific details relevant to your experience!