"I specifically booked this hotel to attend a concert at Star Vista. It's only tens of meters away from the venue, so after the show, there was no need to rush back. The hotel room was very clean, equipped with toiletries and disposable slippers (though I'd recommend bringing your own for better comfort). The shower and toilet were separated, and the surroundings were very quiet, ensuring two nights of excellent sleep. The staff were friendly and could communicate in basic English. Since there was an available room, they allowed me to check in an hour early. Also, they didn't charge the 50 SGD deposit that Trip.com had warned me about. The housekeeping was very thorough; they even folded my pajamas neatly! 😃"
"I was planning a surprise birthday staycation in Singapore for my boyfriend, so I contacted the hotel to ask if they could assist with any special arrangements. They immediately offered to help with some simple decorations, which I really appreciated. What surprised me even more was that they upgraded our room to a Club Room, which was much more spacious than the standard room.
I especially enjoyed the breakfast buffet and the infinity pool. Staying at this hotel honestly made us feel like we were on a relaxing overseas holiday without having to leave Singapore. It was such a lovely experience, and the thoughtful service made my boyfriend’s birthday even more special. A really great option if you looking for a place just to relax and chill, will definitely come back again soon 😇"
"My second stay here! I absolutely love the green view from the floor-to-ceiling windows in the room. It puts me in a great mood whether I'm waking up or coming back from a day out. The room isn't cleaned daily, but you can coordinate with the front desk for cleaning times and towel changes! The hotel is also about a 10-minute walk to the nearest subway station."
"Great stay, hotel is slightly old but cleanliness is good, curtains and carpet are not dusty. Has a QR code to scan for additional amenities. Amenities provided are good brand. Beds are a bit short for tall people but quite comfortable. For quad room, the additional two beds are a bit hard. Shuttle service provided doesn’t match checkout timing did not use it. Walking to bus stop for free Bus A and Bus B is quite a distance, takes 10mins, alternatively for a scenic route, can walk through a short forest trail at main road to get to Imbiah monorails station, will take 15mins. All the routes are not flat, has slopes. Breakfast selection is good enough, hash brown, braised eggs and porridge are good, cook your own noodles station is quite easy to do, only take less than 2mins. Get a complimentary cake if celebrating anything, when check in they will pass u a card to redeem the cake and complimentary drinks at Tearoom L2(dine in only)."
"The room was very spacious and well-designed, featuring a double vanity in the bathroom and a separate sink in the toilet area. The balcony offered a fantastic view. It's just a few minutes' walk from Orchard Road to ION. Overall, it was a very satisfying stay. You can even see the Edison Hotel directly across from our building."
"The hotel is located in a relatively lively area with plenty of places to explore nearby. However, getting to the subway isn't very convenient. Also, if your room is facing the road after check-in, I'd suggest asking for a change, as the soundproofing of the windows is really not up to par."
"The hotel's surroundings are very convenient. It's close to the subway station, and Kampong Glam is right next door. There are plenty of places to eat and stroll around nearby. For the Dragon Boat Festival holiday, it was quite a good hotel."
"It’s always a nice stay experience here. The room is just the fine size, but worth the price. It’s clean, the staffs are nice and do their job properly. Location is not at the center of city, but it’s exactly above the Lavender MRT station, so you can just go anywhere easily by MRT. Now they have water filter too, so you won’t get dehydrated!"
"Hotel location is excellent and steps away from MRT. Room lighting not working as intended. Individual light switch not functioning, only master switch is working. No facility or maintenance staff at night. Mattress is aged, lack of support. In room phone not working. Bathtub shower height not convenient for elderly. Breakfast acceptable, but coffee machine need some upgrade. The hotel need a complete refurbishment, current state in my humble opinion don't meet hotel standards at that price point. Front desk staff service are excellent, commendation to Mr Surend for trying his best to make our stay pleasant, despite having issues with room facility. Overall, hotel room in poor condition but the hospitality makes up for the part it lacks. They have the people, but the hardware definitely require major upgrade. Trip customer service Ms ***** handled my feedback professionally and excellent service recovery from Trip.com."
"Overall, it's an okay stay.
Pros: The room is spacious, much better than the previous one, probably about 10 square meters larger.
Location: It's within a 10-minute walk from the subway station, and there's a 7-Eleven downstairs.
Cons: It's a bit old, just slightly better than a guesthouse."
Very Good
854 reviews
8.4/10
1 night
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GGuest UserThe hotel was generally comfortable and clean, the front desk staff were very friendly, and the location was extremely convenient. Bugis MRT station is directly accessible from the mall to the hotel. There are plenty of restaurants nearby, making dining very easy. You can also take the MRT directly from the airport. This time, I stayed on the 13th floor, and Ann Han, a Chinese lady who has lived in Singapore for twenty years, was our housekeeper. She was incredibly warm and had excellent service attitude, always proactively asking when would be a good time to clean and if there was anything needed for the room. Hotel guests also get a 30% discount at Luce restaurant downstairs. Compared to many hotels in Marina Bay, I would definitely choose this one again.
AAnonymous UserThe hotel environment is beautiful, like a resort in the city center. My children absolutely loved the outdoor pool and splash facilities. When they learned that it was one adult and two children staying, they thoughtfully pulled out the sofa bed so there were three beds in the room. Although the hotel is a bit old, the facilities are very well maintained, and I'd give the hardware a high score. The breakfast quality also met my already high expectations, with a wide variety of choices and excellent quality. There's a shuttle bus every hour to the busiest part of Orchard Road.
However, in terms of service, I'm only giving a 3. My disappointment lies with the check-in process. When we arrived by taxi, there was no greeter. At the check-in counter, there were three queues, with about three families in each. I picked one and waited for about 20 minutes to be served. At the time, I thought the efficiency here was a bit low, and there wasn't the usual welcoming smile or a glass of water like in other four or five-star hotels. While I was thinking this, a female manager walked back from a distance, looked at me with a cold expression, and asked, 'Are you not queuing? Look, everyone else is queuing.' Her unreasonable and unfounded accusation made me feel embarrassed and offended. Was this a stereotypical prejudice against Chinese faces? I explained in English, but she remained noncommittal. Instead, the staff member who was actually checking me in and understood the situation said 'sorry' to me. In short, this female manager's arrogance and discrimination marred my good impression of the hotel. I hope she sees this review.
GGuest UserThis hotel exceeded my expectations! The location is fantastic, making it easy to get anywhere. It's truly rare to find this quality and price in Singapore. It's well-suited for business travelers, but if you're looking for good value and don't specifically need a family-friendly hotel, this one is excellent. The hotel is new, and the service is great. There's no complimentary bottled water in the room, which is common in Singapore, but there's a water dispenser in the hallway – when in Rome, do as the Romans do!
AAnonymous UserIf you're visiting multiple zoos, staying here is very convenient. The hotel itself is very eco-friendly. There are complimentary drinks and snacks by the entrance, which is a thoughtful touch, perfect for unwinding after a long day of sightseeing. The environment is excellent. You can find staff who speak Chinese, which is helpful. Special shout-out to the receptionist at the taxi stand, who was very enthusiastic and responsible~
JJoeTmStayed for 3 nights in June as the aircon at my place broke down and needed a cool environment to work and sleep. The hotel is located conveniently off Keong Siak Street with a lot of good food nearby and walking distance to mrt and Chinatown.
The rooms are on the smaller side. I was allocated a room on the 2nd floor at first which has an elongated design with narrow walkway but was moved to another room at the third floor as I was not able to get any data signal in the first room to be able to work. The second room has the usual square design. It is still small with the double bed taking up more than half the space. The bed is stuck to both sides of the wall thus you literally have to ”roll” out of the bed which I do not fancy. The bed is comfortable though with soft pillows.
Another peeve is the bathroom. Due to the design, whenever you shower, the water from the bath will flow to the toilet area making it wet. I really dislike a wet toilet. To resolve this, I had to move the floor towel to cover the curb between shower and toilet. Otherwise no issue.
The wash basin for the second room is outside the toilet area. The usual coffee tea and bottled water are provided. The hotel also provide soft drinks in the fridge for free. There is also safe deposit box in the room.
Not much storage, no chairs no table for working.
AAnonymous UserThis hotel offers incredible value for money! It's conveniently located right next to a police station, Fort Canning Park, a famous Bak Kut Teh restaurant, and a church. There's also a shopping mall downstairs, making dining super easy. The room was very clean, simple, and bright. While not huge, it was perfectly sufficient for two people traveling. We didn't get to fully explore Fort Canning Park downstairs due to the summer heat, but it's a large park with lush trees and a beautiful design, definitely worth a visit.
AAnonymous UserThe hotel's location is excellent, right in the heart of Orchard Road. It's super convenient, with shopping malls like Ngee Ann City and ION just outside, and the subway station is only a few hundred meters away.
AAnonymous UserThe location is ideal and easily accessible, near Funan IT mall and various shopping malls, as well as reachable by MRT and buses. The room is clean and facilities are complete, except that the air conditioner is centrally controlled and the room is still warm despite 23 degrees. Nonetheless, there is fan in the room to cool down. The lounge service is absolutely good. Overall, the hotel is recommendable.
KKaloussa NafpaktitouI booked a superior room with bakcony for 1 day and through another company the same type of room for next 4 nights! The night shift receptionist was really rude and told me for the 1st day i booked a superior room with balcony but the other 4 not! He also told that i did not understand what i booked!!!!!! After circa 10 minutes of arguments i told him we will see what is wrong or right next day!!! Next day i just presented my booking and the day shift receptionist was soooo kind and he said that i can be in a room with bigger balcony !!! So the management has 1. To check all the web-partners and to give the same names of the room types 2. The room type description has to be in all papers of the booker 3. Some receptionists are really rude and terrorize the guests!!!!
GGuest UserThe lady on duty on the Singapore public holiday after the National Day was a bit crafty.
Wanted to charge us $100 for checking in at 14h00, one hour earlier than official checkin. The notices on the counter clearly mentioned it cost $25 for a one hour early checkin. We did not request an early checkin. Then came the carrot. The same lady offered one room with 4 beds instead of the two rooms we had booked with free early checkin. Nice try, but we were not falling for that old trick. My wife is Chinese and she sniffed a rat in that deal instantly when she realised we would be giving up a second bathroom and some privacy of interleading doors between the two rooms we had booked. Pretty sneaky lady that receptionist
Very convenient location along the river. Hotel has a leisure pool for a casual dip. Coffee and tea in the room, even a kettle but you guessed it, the only hotel I have ever stayed at that does not provide bottled water in the room. Msybe they thought the river is close enough to fill the kettle