"On the morning of May 8, 2025, when I checked out of the Hampton Inn in downtown Minneapolis, I encountered an extremely disrespectful front desk employee. I politely asked if I could store my luggage, but the employee not only rolled his eyes and showed disdain, but also directly refused and laughed at me when I left. But I later saw him helping other guests store their luggage. As an international business traveler, this was my seventh visit to the United States and my third visit to Minnesota, and it was also the first time I personally experienced such open hostility.
After I formally complained, the hotel management responded to acknowledge the problem and record it in the employee file, and said that they would improve training and internal supervision. The hotel also promised to give me Hilton Honors points as compensation, but as of now, I have not received the points. Although the room fee cannot be refunded and I did not ask for a refund, I hope that this matter will be taken seriously to prevent other guests from being treated similarly.
I have always trusted the Hilton brand and hope that this store can truly live up to their promise of ”inclusion and respect”."
"Very nice hotel and had the perfect location for a Timberwolves game. Could have probably booked a cheaper hotel that was still connected by a skywalk but didn’t look into it well enough. Quite expensive."
"The location is good and inside of the room look decent. Staff is nice. However, our king bed in standard king room is very firm. I am not able to sleep comfortably at night. Saw review on google with someone from the hotel saying that a soft topper can be requested. Asked staff for help and they did but there is none. Disappointed for a 4 star to have uncomfortable bed. Bed in 2 star is more comfortable and it is in standard king room as well. Most likely will never come back because the most important thing in staying at hotel is the comfort of the bed. I don't want to risk having to sleep in uncomfortable bed for a few night."
"A hotel in 💯, this time from Trip.com , the price is very high, compared with several platforms from Trip.com , the hotel is located in the city center, from the light rail blue line and the green line government palace station is a walking distance, to Mingda, the airport, mall of American are all direct. American breakfast is also appetizing, hot water, tea and coffee in the lobby are free, and I will stay here again in the future."
"Early check-in was from 9am, which was great for early morning flights.
It was in the heart of downtown, so it was great that you could walk to the NBA stadium.
Breakfast was included, but the selection was limited compared to a Japanese buffet.
However, there was a grill to toast bread, and fruit too, which was great.
The room was spacious and had two TVs, which was great.
The only disappointment was that on the day we stayed there, there were a lot of children staying for sports-related activities, so we could hear their footsteps from the surrounding rooms, which was annoying at night."
"It was a watching trip for Wolves and Twins. Close to the target field, target center, very convenient for those who go to support! Also, I think it is a very suitable hotel for watching sports with about 20 minutes by bus to the Wild stadium and 10 minutes by light rail to the Vikings stadium! However, there are only domino pizza nearby restaurants that are vacant after 20:00. When you come, check out restaurants. By the way, the security near the domino pizza is not good, so be careful if you go late at night.
As for the hotel, there was a feeling of cleanliness, no noise, and comfortable!"
"Booked a room to spend a night downtown for the holidays. Hotel is undergoing renovations. didn't have any construction activity or noise while there, but signs of it throughout the floors. our room was well sized, clean, with a comfortable bed. location is great for going to the theater, or target center.
entrance is weird. very nondescript and the doors are locked, even during the day at check-in. i've never once experienced that in any city anywhere else in the world. Plus the guy at the desk stepped away for at least 5 minutes so we had to wait in the car (Dec in MN is cold) until we could get buzzed in. i can understand locked after 10 (maybe 9) but at 3-4 pm is strange.
overall staff is very friendly.
no parking lot at hotel, but there's plenty of street parking if you're only staying a night. otherwise paid lots nearby.
you can skip breakfast, it's not worth waking up for. basically pre-packed food/drinks. not sure if that's normal or just because of the holidays."
"The other thing is very good, the hotel staff will arrange for you to send you a plane, starting at the ground, the cost is more than 2 times that of Uber. smwy"
"For the boss to book, the place to leave the meeting is very close, the price is affordable, the waiter is very good, the traffic is very convenient, because the name of the main occupant has been modified, the boss just said that he could not find the room, scared me, immediately called Give it a point, solve it right away."
Very Good
107 reviews
8.4/10
1 night
From US$99
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9.3/10
Great
HHeatherAbsolutely wonderful. I am super picky and my friends all stayed at other hotels in for a wedding. I was last minute and didn’t like what I had seen in the other hotels my friends were at so I walked down to check out this one and I was so happy I did! Love love love it. Clean and cozy and felt like an adults on the interior furnishings. Other hotels have cheap furniture and feel like dorm rooms. I was really have with this choice all the way around!!! I will definitely be back and can’t wait for their new spa to open!! Staff was great too and hotel was decorated lovely for Christmas! Great price also!
EElizaveta PolovnikovaVery spacious and modern rooms, very cool design of public areas and rooms! Unfortunately, we had some difficulties communication with the hotel twice. First, we wanted to learn more about parking and hotel put us on 10 minutes hold and after that they did not pick up the call for more than an hour! Maybe they are busy, but still leaves an impression. Secondly, we called at the reception to ask about the places open for a beer or wine and they simply hang up on us twice. Moreover, there was something with the lock- we could not leave the room without asking for help outside. I’m glad we were not in the rush in the morning. Not sure why is that so haha! Generally great area in the city center and pretty design!
MMDonThe entrance to the parking lot is directly across the street from the Hyatt and the area can be hectic getting in or out.
I thought the overall room environment was clean and the mattress wasn't too depressed.
I look in the refrigerator and found a food tray on the very top shelf of the refrigerator.
Inside was some very old blueberry cheesecake. I toss it and then it began to smell.
I sat the trash basket into the hallway outside my door.
GGuest UserWe had a very nice room and the staff was friendly and professional. The hotel has a lot of character and charm. The attached lounge and restaurant was convenient and we enjoyed being able to have a drink there before ending the evening. Plan on staying there for all our adventures to the Minneapolis area!!!
GGuest UserFirst off, I was charged an extra “historic building” fee when I checked in. When I questioned it, I was told it was because I didn’t use their website to book. The room was ok, no hairdryer. There was an almost constant loud him coming from the bathroom wall. Nice view of the river but awakened at 4 am by people yelling and fighting somewhere. Restaurant only serves breakfast on weekends and we were unable to find any open places for breakfast within walking distance. Wasn’t a terrible stay but I wouldn’t go back.
SSimon74Modern looking hotel, but they don’t even provide drinking water. Nothing in the room for refreshments at all. Kinda minimalist approach.
No food except two types of frozen pizza.
There is also a very loud aircon system that runs through the whole place, it felt like being on a ship and the noise was that loud at night I had trouble getting to sleep.
AAngela.AStylish stay in the heart of Minneapolis. Excellent location and beautiful rooms equipped with a Nespresso machine. Don’t miss the top-floor perks: the Prohibition bar on the 27th floor and the stunning observation deck on the 30th. The brunch at Manny’s Steakhouse is also a must. Highly recommended!
GGuest UserMy room wasn’t cleaned after my first night of a two night stay. I had a note on the bed requesting an additional blanket so I never got that and the trash wasn’t emptied. I also didn’t like that there were not ice machines, I had to go to the bar to request a bucket of ice. On the positive said the lady at the check-in desk was super nice and helpful.
DdingjiwenThe hotel is ideally located right in the city center, felt very safe, and offers on-site parking. The rooms were good, and the facilities are excellent. Highly recommended.
GGuest UserThe location is good, just beside the Mingda Stadium, it is very convenient to go to the graduation ceremony. The room is quite satisfactory, the facilities are old, there is hot water and coffee in the corridor, and breakfast is OK. The door is a Chinese restaurant and hot pot restaurant, which does not hurt my Chinese stomach.