Guest User
June 28, 2024
I booked a garden single room three months in advance, and the price was not cheap. Although the room I stayed in for the first time was small and not well soundproofed, it was still quiet in the middle of the third floor facing the garden, but considering that every inch of land is valuable in London, I tolerated it. I didn't expect that when I came back from the island tour and stayed in the garden single room again, I was actually given a connecting room next to the elevator. I immediately asked to change the room and was given room 309 on the third floor, which was also a connecting room. I didn't feel noisy when I checked in at night, but I heard the harsh roar of the chimney pipe early the next morning. I couldn't stay in the room at all. I asked to change the room again and only had two options: room 609, which also had a chimney pipe next to it, or room 103, which had a canopy outside the window. People could climb up the canopy and enter the room directly, which made me feel unsafe. Considering that the kitchen was on the first floor, I thought room 609 would be quieter, but I didn't expect the roar to be louder, so I had to ask the front desk to change the room. At this time, the front desk had a tough attitude and said that I had already used room 609. If I changed to room 103, I couldn't change the room anyway because they were busy! They didn't have time to deal with me. This attitude made me so sad. I had made a note before I checked in: I wanted a quiet, non-smoking room. The price I booked was more expensive than an ordinary single room, but it was not quiet at all! But they thought I was being unreasonable! I was forced to accept this room without any choice. For safety, I had to close the window to sleep at night (very stuffy). The temperature in London was close to 28 degrees these days. There was no air conditioning in the room, only a small fan, and a thick duvet was used as a blanket. On the last day, after my repeated requests, they gave me a sheet as a quilt. In addition, the faucets in the bathrooms of the rooms I stayed in before and after were loose, and water splashed everywhere, which was quite embarrassing! It was far worse than the three-star hotel I stayed in during the island tour! It was even worse than the level of domestic guesthouses, which was very disappointing!
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