Hotels near Hong Kong Import Co, Los Angeles

The hotel was awesome. It had everything right at your fingertips. The only thing our family had problems with was parking. The hotel nor its web site really explain how parking at the hotel works. The mention that parking is available on site at an additional price but not how to pay for the parking. The hotel offered valet parking as well as self parking. If you choose self parking, no one informed us to keep our room key at check out in order to exit the parking garage. We returned our keys to the front desk at checkout and was unable to exit the parking garage until we went through a lot of unnecessary trips back and forth to the front desk. Other than the unexplained parking, the hotel was awesome.

The room is very clean and tidy, the space is not small The front desk customer service is very friendly and polite Breakfast is very simple bread I live opposite a high school. Easy to eat and shop Next to a Mexican restaurant There is also a big 7-11 supermarket Within 20 minutes walk to the CBD area 16 bus is easier to reach

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

The stay was a disappoin**ent. The swimming pool isn't ready and the room is crampy and small. There's no fridge in the room and room was very noisy at night due to proximity to the ”party deck” on the 8th floor. Breakfast charged was a ripped off, they served fr the Cafe in front of the hotel, and each person was entitled to one ”basic coffee/tea, a pastry and a main item”. For that, the bill came out to be less than usd45 for 2 person, but they charge usd75/pax!! Total not worth recommending and revisiting

Location - located on Figueroa Street across the street from the USC campus. Proximity to USC is the biggest winner for this Radisson. Accommodations - The lobby was basic, one story with a small front desk and small pool antey. The gym was basic with 2 treadmills and 2 ellipticals and weights up to 35 OK lbs.. The rooms are decent size and well maintained with nice decor. The bathrooms can stand to be updated though. Service - The front desk folks are OK but the hotel policies really bring it down overall. We stayed at the hotel during move in week and weekend (5 days 4 nights) but were not given a water bottle like everyone else, that was weird. We received some Amazon boxes while there and were charged $5/box after the 3rd box but were not told in advance from the hotel that they would charge us, so they basically held the packages I ordered for my daughter's move in hostage.

So I have pros and cons for this location. We stayed there Saturday through Monday. Here we go Pro: Great location close to freeways, lots of great food and things to do. Pro: Classic older building with a fantastic staff. Super friendly team. Con: The room was just plain hot. There is a guideline on the hotel controlling the air and how cool it is. (We like a cool room) picture attached and it always blew regular air and it was not conditioned and never cold. We asked for a fan and it was on its last legs and barely blew any air. We asked for help and we’re told it was a hotel policy and uncontrollable Con: perk of Embassy Suites is the reception. Bowl with bag of chips and peanuts and only one drink ticket per person. What? This is not what we expect from Embassy Suites. Con: $12 a day for parking is unnecessary and just a gouge. We have certain expectations as a diamond member and this is just not good. Your rating is for your awesome staff and location and environment.

Great experience! Service was excellent and hotel amenities were more than satisfactory. Will definitely be going back

Entrance and lobby is quite nice and modern, the rooms are exactly the opposite. Although is does the job after a long travelday, the room was very outdated. Bed was pretty good I must say. Also the fire alarm sounded twice in the middle of the night. The gave us complementary breakfast as a compensation but only after a making a complaint. Location is pretty good. Near aiport and near Rental cars (10 min walk) The fitness room is ok. Outdated, but still does the job.

This is a new hotel and is beautifully appointed. Nice decor, pretty roof top restaurant and bar with pool and jacuzzi. The staff were very helpful. The only thing is they only clean your room every 3 days but not a big deal really. Many hotels don't have daily service anymore. I will stay there again.

Perfect place for a shuttle airport hotel! Shuttle very 15 minutes and a great place to prepare for a trip. Pool and bar is nice. Spent way more on drinks and food than I imagined but not much around… it was fair in the end. Great bar staff.