The worst attitude I’ve ever seen. I cannot return to my country because of the war and the owner told me “You are not that broke if you are travel the world” and charged me money for the booking I’ve never used. I don’t normally post negative reviews but here I feel that it’s a matter of justice. I’ll describe the situation below so that everyone could decide for themselves if they want to stay here and be a customer of this business. I’m from Ukraine and now I’m temporarily in Nicaragua because due to the Russia-Ukrainian war it’s not safe to return to the city where I used to live. The situation there remains unstable and dangerous. I booked two nights at this hostel. I didn’t read the reviews or anything (which was my mistake). I simply choose it because it was the cheapest option and I’m now obviously pressed for money. At the border crossing from Honduras to Managua, some unexpected issues occurred and the officials told me that I had to go back to Honduras and wait. I immediately notified the hostel stuff via a chat on Booking and explained the situation. I politely asked them to change the dates of my booking or cancel it without the penalty due to the force majeure situation. I also told them that I couldn’t afford paying for the accommodation where I didn’t stay because my budget was pretty limited. In response, the hotel owners charged me the full amount for two nights and deleted the chat. Also, they didn’t reply to any of my messages or to my email. I couldn’t believe, thought, that someone could treat their customers like that and came to Managua to talk to the owner. When I came to the place, the owner seemed pretty nice, but his attitude changed once he found out that I wanted to ask for the favor of getting the services I’ve paid for. I wasn’t offered any compromise or, God forbid, any help. He also lied to me that they had to send some people away because of my booking. I know that it’s not true because I checked Booking several times, and the beds in dormitory were always available for all dates. Basically, he just kicked me out and I had to walk with all my stuff for 50 minutes alone in Managua LATE AT NIGHT. Probably, he decided that I was wealthy enough to afford a taxi but I’m not. I do understand that business is about making money but at what cost? Are thing going so bad that the owner really had no choice other than taking money from someone who’s going through hardship? I didn’t ask for any charity or something like that. The money has already been paid. The man stated no particular reason why I couldn’t use the money I’ve paid for two nights to stay at least one night. He just kicked me out because he CHOSE to do so. Therefore, dear travelers, decide for yourself if you want to finance such an institution.
106 Reviews