GGuest UserIt's OK, the normal standard for this brand. I read the reviews saying there is a Swiss one-day transportation card, but I didn't receive it by email. I asked for it when I checked in. They said they would send it to me, but they didn't give it to me until I checked out. Forget it, I just passed by.
HHuanyoushijiedesunnyThe breakfast at this hotel was great, as I finally got to have a hot breakfast. They provided Shin Ramyun instant noodles and freshly made eggs and mixed vegetables. Overall, it was quite good. The room was large, with the same layout as in China. The shuttle bus was very convenient. After each day's sightseeing, I could take the train to the airport and then take the hotel's airport shuttle back (it runs every 20 minutes, so there's no need to contact the hotel, just hop on the bus when you see it). The entrance was also not far from the bus stop and was 5 minutes from the airport. The hotel also provides day tickets for the city bus for the day of your stay, so just remember to ask for them.
HHammalAmiriWe were quite disappointed in our stay at Hotel Eden, but first the positives;
Let us check in early
Priced competitively for Geneva
Negatives;
We felt the room did not match the photos on trip.com. A room with carpet and what looked like a terrace is in the pictures. We got a really old dated room without carpet and no balcony terrace.
The description of the hotel states amenities like dental kit, conditioner and there wasn’t anything. There wasn’t even any bottles of water in our room. The sliding door for the shower was broken.
The breakfast was really small and limited and of a very basic quality.
It was my girlfriend’s birthday and there was no mention or wish of a happy birthday.
This is only the second negative review I’ve left on trip.com out of 30+ hotel bookings in the last 1.5 years
BBonjour_:Overall very warm, booked a double room with a kitchen. If you are not used to eating Western food, you can go to the supermarket to buy some food and come back to yourself. The disadvantage is that the front desk is not 24h service. We can't check out at the front desk because of the morning flight. The converter plug we borrowed is ready to be returned to the front desk, but no one. So I put it in the room. Later, the mail received the bill and directly charged us the cost of the conversion plug... Everyone returned to China, and it was no good to contact the hotel again. Can only be planted, but his morning croissant is very fresh and delicious!
WWinnie/This kind of old-fashioned absolute landscape hotel is actually not an ideal place to enjoy the services of a five-star hotel. Because the hotel's service attitude varies from person to person, it feels very uncomfortable and shows their unprofessionalism and lack of empathy for earthlings, which is a pity! The so-called civilization and quality reveal many narrow local cultures in them. This is very out of line with Switzerland - the seat of the United Nations! Not neutral either!
JJust Olya/Good hotel if you want to be on the promenade but some 30 minutes walk to the station. However hotel can help with the taxi if you need one. Rooms were clean and airconditioned. Good hotel however for my feeling it’s more of a 4 stars than 5.
GGuest UserThere were three new service staff members when checking in at night. I was very happy to upgrade my room. Compared with other Mandarin Oriental hotels, this hotel is a bit inferior. The service was normal. The breakfast did not meet my expectations. Also, it is far from the lake. Please consider carefully if you want to see the lake view.
GGuest UserSurrounded by villages and fields, the air is OK, there are several free parking spaces, the hotel is not 24-hour service, get off work at the point, and you can only have breakfast at about 8 o'clock in the morning. The room is small, especially on the top floor. Be careful not to be hit on the forehead. There are several rooms that have no air conditioning. The air conditioner is also a floor-to-ceiling air conditioner. The sound is very noisy.