"Reception staff is very non professional and with rude behavior. They put key of room in my hand and told me the number of room There was no guider and helper for keeping luggage On despite requests they provide fruit basket. However dining staff is very cooperative and professional to deal. "

"Nice hotel beautiful building staff is very cooperative, Breakfast was amazing,wifi speed is to Good I will recommend this hotel to all of you visiting multan and areas around the city. Location is very much approachable, peaceful city of Pakistan"

"We stayed at Faletti's for 8 nights whilst we were on a cricket tour of Pakistan. On arrival the hotel upgraded us, at no extra cost, to a large and luxurious suite on the 6th floor with extensive views over Multan. There are a wide choice of food options for both breakfast and dinner. We liked the swimming pool and rooftop terrace. Unfortunately, during our stay my wife fell and broke her elbow, which necessitated a stay in hospital. On hearing about this mishap all the hotel staff were most concerned about her welfare. Indeed, the hotel manager, taking a large bunch of roses, even visited my wife in the hospital. When she came out the staff couldn't do enough to make the rest of her time at Faletti's a special one. The hotel staff, like all the other local people we came across in Multan, Lahore and Rawalpindi, were the most welcoming and considerate we have encountered on our travels. "

"I recently stayed at Hotel Rumanza by PC Hotels in Multan, and it was one of the worst hospitality experiences I’ve ever had. I booked four rooms for five nights with my family, expecting a high level of service, but was completely disappointed. 1. Unclean Rooms & Poor Housekeeping: The room I checked into was not clean upon arrival. It took two days before housekeeping finally cleaned it—completely unacceptable for any hotel, let alone one under the PC brand. No apology or accountability from the staff. 2. Horrendous Room Service: Ordering food to the room was a nightmare. It took over 1 hour and 30 minutes to get our meals delivered, and breakfast was even worse—delivered in three separate increments, 20+ minutes apart, making it cold and unenjoyable. 3. Invasive & Unprofessional Staff Behavior: The staff constantly questioned whether we were guests at the hotel, making us feel unwelcome. On top of that, they required us to fill out a form just to bring in outside food at 2 AM—a ridiculous policy, especially considering their own kitchen had only five items available on the menu at that hour. No reputable hotel enforces such restrictions. 4. Lack of Customer Service & Accountability: Despite all these issues, not once did the hotel staff or management apologize or attempt to make things right. The overall experience made me feel like I was being an inconvenience rather than a paying guest. Given the price and the supposed reputation of this hotel, the experience was unacceptable. I would never stay here again and strongly advise others to avoid it. If the management actually cares about guest satisfaction, they need to overhaul their service, housekeeping, and staff training immediately. Rating: 0/5 if I could give it that."

"This is not a hotel, but a prison. If you check in here, you will not leave. This is not a joke, you cannot even leave the hotel whenever you want, even if you check out. They do not let you out of the hotel - you cannot go to a pharmacy, or a store, or buy water, or a cafe. You need a security escort. The hotel cannot organize this adequately. The security has neither the time nor the desire to accompany tourists. We were given 40 minutes to see the whole city, we were forbidden to move around on foot - only in a car + an escort car. We were not allowed to see anything - they said that everywhere is dangerous (not true). Do not get involved with this hotel, the service is simply terrible, the reception is absolutely incompetent. There is nothing to do on the hotel grounds, no activities, just sit in the room under a dusty air conditioner. We were scared by the attitude of the staff and ran away earlier, although we still had paid days. This is not a vacation, but stress."

"Staff were friendly. Room was quite spacious and extremely tidy. Would recommend."

"Clean and tidy rooms, gentle and respectful staff, comfy beds, good A/C this is one of the best Hotel One branches in Pakistan."

"Average hotel, rooms are small and furniture is too big for space so makes it congested, pillow covers were not changed, otherwise room was clean, breakfast was average, staff was good, it is value for money, ok for one night stop over stay type, but not too comfortable!"

"happy to have stay in hotel royal luxury in Multan very comfortable atmosphere, staff is also active n humble nice place to stay in, I'll suggest everyone to visit or stay there while you have to go multan very good atmosphere n staff and rooms"