George
March 17, 2024
I would’ve looked past the fact we had an empty coke bottle in the trash and a little dry piss on the bathroom seat and given them a 4 star because the location was great, the room was in the corner and it was big. You have to go thru a maze to get to your room. Shower was confusing because it only have half glass so water gets on the floor and you have to do bootleg instructions to get the tv on. Besides all that if you came to party all that wouldn’t matter BUT as we was checking out I was informed we was being charged a smoking fee and we don’t even smoke! My husband has a lung disease and can’t be around smoke so how can we possibly be smoking in a hotel room. Then on top of that the front desk the note on file say “someone walked passed the room and smelled smoke). Didn’t understand that cause we had a corner room you can’t just walk pass our room, you will have to pass the last door and come down to the corner and if you think you smelled smoke why not just knock on the room door to confirm! I feel like we were singled out because of our appearance. We pay the price to stay somewhere nice and these places try and discriminate against us for wateva reason. I have made numerous attempts to contact management even before we left and was told ALL management on vacation until next Wednesday, that’s crazy! I called another partner hotel and they didn’t have a manager on duty either. The hotel itself is nice but I won’t be recommending or staying here ever again!!!