The Lafayette by LuxUrban

Love it

We had a nice time. Nice staffs clean facility. There was walk distance to go French quarter. and really near by WW2 museum.

The king suite was sooooo nice!

Perfect Hotel

Quaint hotel with lots of New Orleans charm. So very clean! My room was very simple with a comfy bed and antique style decor. Housekeeping service every day made the bed, emptied trash and brought fresh towels and new soap. I haven’t been seeing that at all traveling since Covid. It was my first time in New Orleans and I’m so glad I chose this hotel. It’s right on the trolly line straight to the garden district. The staff was helpful and friendly. Todd, the bellman made me feel so comfortable while I was traveling alone and was especially kind with his tourist suggestions. I found everyone more than willing to help in any way. It was a really pleasant stay.

Very nice and very relaxing after a long day

Love the area , close enough to the scene but away from the hustle of canal street

I booked a room with this hotel in November '2023 for a stay in early May of this year. I had a cancellation window up until the day before the stay. I cancelled within the required timeframe and have yet to see a refund within the promised 30 day window. We're currently well past 60 days. I have called and emailed the hotel multiple times over the last month giving them an opportunity to handle this amicably. Ive been told multiple times its because the hotel changed hands and they need to get with the group "in the other system" to verify my reservation and they will get back to me. No one ever gets back to me. I have to contact them. I have sent the email confirmation and cancellation to them from Priceline as proof that I was booked and cancelled. No one responds. I had held up on writing a review like this until I saw there are others experiencing the same situation at all the other LuxUrban properties and some of them have been waiting several months. That got my attention and has me very concerned. I've never been one to leave nitpicky reviews. Bad reviews for stained carpet in a hotel hallway aren't that big of deal to me. Continuing to accept reservations and operating a business in bad faith while holding or simply not refunding money is something else altogether. And while I haven't given up on getting a refund, after digging in to find more about the hotel chain, Im not so sure I'll ever see it. Ive done a little investigating... Google LuxUrban and their old name SoBe NY and look at reviews from other cities. O Hotel Los Angeles and The Variety Miami for example. There are customers with the same refund issue. According to other reviews I have found they have an F with the better business bureau and apparently had to rebrand due to a bad reputation. They posted a $40 million dollar loss back in April of this year. I tried to post the link as a source for that info but I think TA thought it was promotional content and rejected the review but feel free to Google the information. Wyndham dropped them from their branding back in May of this year. From the sound of things, you'd probably be better off staying in your car than to give this hotelier any money. I wish I knew that a few months ago. Their website list contact information for the company and other hotel locations. I would suggest those looking for a refund try contacting them directly to let them know of the problem you're having. And possibly warning other potential guest at their other hotels... on EVERY hotel review site you can find until you are satisfied with what you see. Ultimately you may not get your refund but you can try to make sure no one else has this problem with LuxUrban. That will be my goal for the foreseeable future or until I receive my refund.