Guest User
December 3, 2021
My reservation that was made online was cancelled without my permission. I called about a week before the stay to ask a question or make a request, and spoke to a man who seemed to be the owner. I wanted to know about the coronavirus countermeasures, so I asked about the spacing of the tables in the dining room. I was told that a nervous person like me is not suitable for the place, so I shouldn't stay there. I felt insulted and very shocked. The reservation was cancelled online without my permission. I reported this to Tochigi Prefecture, and after an investigation, I was informed that this was a violation of the Hotel Business Act (refusal of accommodation), and later received a verbal warning from the prefecture. The pension said that they had requested an air cleaner, but thought they couldn't accommodate it. Even though I hadn't spoken a word about the air cleaner to the man. It was a trip that my family was looking forward to, so I couldn't cancel it, so I went to great lengths to find an alternative place to stay. There was no apology from the pension.
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