"Had a great stay at derby greens, Ms Rajalakshmi is an excellent housekeeper. Food, room service and fun activities was taken care of really well."

"Everything is good and their hospitality is too awesome Overall excellent stay"

"Huge thanks to Muthu, the Assistant Manager at Ayatana Hotel, for his exceptional hospitality. The property itself is absolutely stunning, with a beautiful ambiance that makes it a perfect getaway. Even though we only visited for a look around this time, Muthu was incredibly welcoming and polite. He took the time to explain all the facilities and room categories in great detail, ensuring we had all the information we needed. His attention to detail and friendly nature made a fantastic impression on us - after talking to him and seeing the place, we would definitely recommend it to our circle. Thank you, Muthu!"

"The bar service was beyond expectations. Tarini, a trainee made the most amazing toddy, which hit the perfect spot with the slightly cold weather."

"The place is truly amazing, and we really enjoyed our visit. However, our experience was spoiled by the behaviour of one of the female staff members in the restaurant. She acted as though we were supposed to work for her and was unresponsive whenever we asked for assistance. I kindly suggest providing better customer service training, as respectful and attentive behaviour towards guests is essential."

"Cozy rooms with relaxed stay Enjoyed the 10 degree night stay. been to ooty after so long and lovely and peaceful stay. Morning breakfast was simple and great on the buds. Could have made the lunch a bit south indian friendly otherwise a great stay."

"We stayed at Gateway Coonoor for 3 nights and unfortunately the experience was far below what we expect from a Taj property. We had booked a Superior Double Room with breakfast and dinner included, but on the first day the staff kept denying that dinner was part of our package because it wasn’t reflecting in their system. After multiple calls with our travel agent, they finally allowed us to dine, but what was disappointing was the attitude — we were told they were “allowing” us to have dinner despite not finding the booking, as if they were doing us a favour. That is not the hospitality Taj is known for. We had also informed the property about our Jain food preferences 2 days before check-in, yet every meal felt like a struggle. Requests for simple Jain preparations were repeatedly called “short notice,” and there was clear miscommunication between the reception and kitchen staff. The rooms and overall property were also very average and nowhere close to the luxury standards or pricing associated with Taj. People choose Taj because of the trust and hospitality associated with the brand, especially at premium prices. Sadly, this experience did not justify the cost at all. If you are planning to spend a good amount of money expecting a luxury stay, I would strongly recommend looking at other options in the area."

"It's very good Anjana, Swetha, Ritesh, Shruti"

"Beautiful building, lovely room, very courteous and friendly staff, food quite good. All up a very enjoyable time"