"It's a typical business hotel. Due to the building's design, non-guests can easily enter. They offered free beer and snacks as a guest amenity."

"A really good stay for a Japanese hotel. The room was spacious and bright with excellent ventilation and air conditioning. The bed was large and very comfortable, and the front desk staff were super friendly. Definitely good value for money!"

"This was my first time visiting Numazu, and I was so happy that I managed to book a stay at Numazu Grand Hotel. There aren’t many international tourists in the area, so most services are mainly provided in Japanese. Fortunately, the staff member who assisted us during check-in could speak both English and Chinese. What impressed me the most was the incredible patience and hospitality of the front desk staff. The staff on the night shift could only communicate with us in Japanese, and unfortunately, we were having internet issues at the time, so we couldn’t use our phones for translation. With our very limited Japanese probably only 10% We somehow managed to explain that we needed help sending our luggage. Despite the language barrier, every staff member was extremely patient and did their best to communicate with us in English. When we went out later that evening, they even specially prepared an A4 sheet for us with a complete explanation of the luggage delivery process and a summary of our earlier conversation, translated into both English and Malay. We were genuinely touched by the effort they put in. The next morning, when the staff member who spoke English and Chinese returned to work, they proactively called us and helped arrange everything for our luggage delivery. The whole experience felt incredibly thoughtful and sincere, and their hospitality truly made us feel at home. I also have to mention the complimentary breakfast. It was delicious, authentic, and comforting—the kind of simple meal that somehow gives you the warm feeling of being back in your hometown. And of course, I absolutely loved all the Aqours-themed decorations and atmosphere throughout the hotel! 💙 I really fell in love with the cheerful and energetic atmosphere of Numazu. Thank you for making my first visit such a memorable one. I’ll definitely be back again! 🫶🏻"

"The room is spacious enough. The location is very convenient. There are many restaurants nearby. There are many shopping malls nearby, which is highly recommended. My boyfriend really likes the smoke humidifier in the room."

"Good places"

"A somewhat dated business hotel. The breakfast spread was generous and delicious. You can see Mount Fuji from the window, which was a pleasant surprise."

"One of the best hotel experiences I’ve had! The staff were so kind and thoughtful. The room was beautiful with a stunning view of the bay. Highly recommend getting there breakfast or dinner. The food was careful curated and thought out, each course was delicious and featured seasonal items.  The onsen was also stunning with an indoor and outdoor area and all amenities needed.  Highly recommend this hotel. You will not regret it!"

"Great location, affordable, and easy to use for a simple stay."

"Good location and staff is very nice and helpful, room is clean and size is good,"