Owings Mills Hotels with Bars

Simply put….This hotel is modern and extremely clean. The staffers were all great and the location of the hotel was perfect. The whole area is great to relax and unwind without going too far. We were able to park our car and walk to eat and shop.

This had to be one of my worst hotel experiences. I checked in via Hilton App at 3pm but my 13 year old son and I did not arrive until after 9pm. Getting off the elevator the entire hallway smells of *********. Upon check in to room 404, the room is dirty. In between check in and arrival time, Someone slept in the beds, television is on, remote control out of the plastic and an open coke can and cups is left on the dresser. We are still living through a pandemic. Not only is this unsanitary but it’s unsafe. The associate at the front desk was very nice and he switched our room. (His name is Adefoluso) On Monday morning, my son and I go down for breakfast. He is looking at the food display and the waitress actually told my son that nothing there was free and he had to pay for the food. That comment was not necessary. It’s like she is implying he is going to steal something. It was offensive. Then the cook at the food station was complaining about the people who sent good back and asked to have it done to their liking. This is not how you treat guests. Upon check out, I asked to change payment method and the service rep at the front desk just checked me out. I had to have a manager issue a refund and charge a different card. I was late for an appointment because of this Going forward I don’t believe I would stay at this particular location again and I certainly wouldn’t recommended it to anyone.

Our room and stay were awesome! 100% recommend staying. I requested to stay on the top floor, and they did that for me!! The breakfast was a 11 out of 10! It definitely was one of the best buffet breakfasts that our family has ever had. I highly recommend this hotel if you are in the Baltimore/Owings Mill area.

Short version. Upon check in the door was jarred open but the room seemed clean. Ahjee Washington. Left the front desk and took the situation personally. I told her it was not trouble but she said I have checked in all my guest and my co worker can handle the remaining while I take care of you. It was like 1am. Upon her survey of the room she found the lock to be malfunctioning and worked hard to match our room reservation. To continue to keep our valentines weekend plans without a hiccup. Walked us to the new room and upon our head nod she said great and followed up later that evening. Great start to a weekend that could have ended up going in the wrong direction. Details. Check in issues fixed by great customer service. Upon my check in. On Valentine’s Day we received our keys quickly and with verbal clarity. I can tell you how many time I have to lean over cause they talk to the screen. In this case the short stature host made eye contact and was clear. When we arrived at out room the bolt was thrown which left the door ajar. Having never experienced this I was alarmed and walked into a clean room and clean trash cans and sink. With the room looking undisturbed. I still felt bothered and went to the front desk. After hearing my story and hearing here tell another guest that they were full I was in negotiation mode to try and still salvage my valentine’s weekend in a comparable room. Ahjee Washington turned to her co worker and left the desk to look at the room with me. I have never experienced a reception person walking or escorting me to my room. Now initially I was thinking. This level of service is going to end up with we don’t have a room story or we have this room but it smoking or it's in repair. You know something other than what u liked at check in. After arrival she followed protocol I never noticed from a Marriott and I travel a lot. She went over the room thoroughly but before she went over it she offered a new room first but it was not the king bed suite. She reviewed the room as if to write a report. But not to challenge the guest. Cause I am sensitive to when i say something and if it is received as let me decide if what u are telling me is what is true. Upon return to the desk she paused and then said ok we have a cancellation. I am going to switch you to the exact same room. Winning. Great feeling. Problem resolved and i did not have to lose in the process. Also Ahjee. Figured out the lock had malfunctioned. Now how does a malfunctioning lock throw the dead bolt and causes the door to be ajar is another conversation. But she said I dont feel comfortable. With you like this we will get the door repaired immediately but I would like you in a different room. Thank you Ahjee Washington. For bumping the lamp and providing great customer experience. Signed. James. Disney experience trained. By disney world Franken covey DFSS black belt master. I know u don't know my background. But to say I'm trained in customer experie