Pine Beach Pakostane - All Inclusive Light ★★★

"I decided to give this resort two stars—for two reasons: the bay is beautiful with crystal-clear water, and because I usually skip one-star reviews. I want this one to be read. We checked in on August 8, 2025. At arrival, only one staff member was at the desk (the other was on lunch break), so check-in took a while. We received a map of the resort and the number of our cabin, for which we paid extra so we could at least have a light and charge our phones. At check-in, we specifically mentioned our late flight on the departure day and asked if we could check out at 19:00 instead of the usual morning check-out. The receptionist kindly said no problem. The resort layout is a bit of a labyrinth, with cabins built close to one another. Our luggage was delivered to a nearby pick-up point. The cabin had three open cupboards, a padlock, five beds (for me and my two teenagers), and three mosquito nets. One USB outlet didn’t work—not a big issue. The mosquito nets, however, were dusty and smelly. Towels were not provided, which was never mentioned, but luckily we brought our own. What I did find unacceptable: not a single chair. If you wanted to sit outside, it meant sitting on the rocky, pine-covered ground. Food was okay, not great—enough options to find something decent. Coffee was awful, as were the juices and soft drinks; sparkling water was the only decent free option. Better coffee was available at the beach bar, but not included. Staff were generally very friendly. I had chosen this resort because of the sports options, especially the basketball court. My kids (12 and 15) were excited, but within 10 minutes both twisted an ankle—the court was dangerously slippery. They didn’t return to it. They found other activities (SUP, kayaking, swimming), though they were disappointed by the lack of group activities to meet new friends. A ping pong tournament was scheduled but nobody showed up, and the daily beach volleyball match was completely dominated by a group of twenty-somethings. Now for the worst part: check-out on August 11. We had lunch, a swim, and a shower, then returned to the cabin around 4 p.m. to pack—only to find it padlocked with a new lock. At reception, I was told we had overstayed and should have checked out at 10 a.m., and that I needed to pay for another night. I explained we had asked at check-in and were told late check-out was fine. They said I must have misunderstood. I asked for a supervisor, but was told she was “too busy.” When I returned to the cabin to tell my kids, there were already two security guards and a woman blocking the entrance. They refused to let us collect our belongings unless I paid for another night. When I refused, they threatened to call the police. Back at reception, I asked again for a supervisor, but was told she would only come once the police arrived. It was humiliating. I asked for the official complaints register, which at first they refused to give me, insisting I send an email, but I eventually receiv"

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