Edgewater Beach and Golf Resort by Southern Vacation Rentals

Aside from the amazing location of the resort, the only positive thing I can say about room 107 in Tower 1 was that it was clean and bug free. Otherwise, we were not pleased with our accommodations at all. For reference, we booked through Southern Vacation Rentals. Here’s the list of things we had issues with: 1. The footboard was not attached to the king bed, it was shoved under the bed. 2. The table pictured in the living room was not there. We found it in the master bedroom closet - sans the glass top (we assume it got broken at some point). It took up space, making part of the closed unusable. 3. The sofa and the loveseat were heavily stained. We covered it with sheets. 4. The was no remote for the TV in the living room, so we wouldn’t watch it. 5. The lighting was very poor, and many of the switches found throughout didn’t seem to do anything. 6. Some of the knobs on the bedroom furniture were missing or sticking out partially. 7. The headboard of the king bed was loose and kept banging the wall. We had to put something behind it to cushion it. 8. When we arrived, we discovered that the provided security code for the room was incorrect. We had to call and get a new one. 9. Some of the outlets didn’t work. 10. The furniture is WAY OLDER and worn than it appears in the photos. DON’T TRUST THE PHOTOS. We called and reported the above concerns and we were told that someone would be out to “do repairs”. No one ever came. We were also told that any sort of consideration for a refund could only happen after checkout. We spent nearly $3,000 for a one week stay. We will not be returning.

We give our stay a 👍. Our condo was very clean and had everything we needed. All questions to the staff was answered no problem. I would definitely book there again.

We have had many concerns and very disappointed in this unit. First off we have found 2 large roaches today. The outlets in the unit are not secure and kept shorting out. No lights in any of the bedrooms, t.v. in the master did not work. Ceiling pieces missing, not in the frame, walls terrible shape, dry rot throughout, the curtains in the second room are ripped and held together with zip ties and both beds in the 3rd room have headboards that aren’t attached to the bed therefore fall over and can hit your head as you sleep. So we will be leaving tomorrow morning. We paid over 5000$ for this unit and highly upset with the upkeep and disgust from the roaches. We ended up leaving 2 days earlier and stayed somewhere else. Unit 1101.

Great resort but stay away from villa 1811! My kids were looking forward to using the bunk beds but there was no ladder so my son had to sleep with me.. on vacation! There was a roach in the bathroom, a spider in the bedroom, outside balcony light did not work, stove light did not work, majority of the outlets were placed upside down and even with them being child proofed it made it harder to use them. We had to use outlets in the kitchen to charge our things. Kitchen chai cushion tops were not secured and both my kids fell out of them just trying to sit down (safety issue) the bathtub was clogged and the hot water in the small bathroom sink did not turn on. Messaged Vacasa for 3 days and they finally sent someone out on the 4th (day before check out) and he only fixed a few outlets and one chair. I ultimately had to reach out to Airbnb to get any real attention brought to the issues. Coincidentally when we got back from dinner the WiFi was out. The air also did not work in the back bedroom. We were refunded some of the trip, but only because I reached out to air bnb, but vacasa never really responded with a REAL response to my issues. Awesome resort, bad unit.

WE were in tower 2, room 408 , terrible experience one commode didn't work shower low pressure, couches were filthy with stains, had to put a sheet over them, hardly no pans in kitchen to cook with, scum on shower stall in one bathroom tv didn't work nor internet had to call emergency number next day manager came up he took pictures and apologized this cost 500 a night apology not good enough very dirty walls bathrooms couches and floors no mob or cleaning stuff to clean with or condiments terrible place to rent. wont go back! Advise others dont believe pictures falsified

Overall, it was a fun place and so convenient for dance competitions as you can just walk across the bridge to the event center. The pool is way too warm and you can hardly smell any chlorine. We had multi dancers with swimmers ear so I’m thinking they need to readjust some stuff with the pool temp/ chemicals, etc. The Oceans restaurant had decent food but the service was absolutely horrible. So, so slow. There are so many kids at this resort so it would be kind of nice if they had kids activities.

The condo was so nice a beautifully decorated beach front!!!

The unit we rented needs updating a lot. Curtains didn’t cover entire windows and bathrooms/bedrooms needs attention. Over all it was an okay stay. Also pest control need to be a little more detailed they came in and sprays 2 places near the stove and sink they need to be thorough as the unit had roaches.

I went to the fitness center during my stay at Edgewater villas and the manager was rude and said that I couldn’t use the fitness center or any of the club amenities even though my reservation at Edgewater villas included this in my reservation for an extra fee. The manager and her other cashier were very rude and unfriendly. I called the Edgewater villas whom I made my reservations through and are top notch. they confirmed I could use the fitness center for an extra fee. The club ended up letting me pay 15 dollars even though my booking was 12. Both employers should have gave me the discount for the mishap and honestly need to practice their customer service skills or work in a different industry. I’ll never bother going to this “club” again. Also the fitness equipment was old and outdated and room was not clean. Worst fitness center I’ve ever used on vacation.