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9.6/10
Amazing
GGuest UserStayed for 1 night — everything was great!
The residence is conveniently located near Paradigm Mall, making it easy to access shopping and dining options. The host/management was friendly and responsive, and the check-in/check-out instructions were clear and hassle-free.
The unit itself was very spacious, clean, and well-equipped — perfect for larger families or groups. Everyone had plenty of space to relax comfortably.
DDawn Lim Xi BoonCleanliness is not too bad for price paid.
Location wise is near Aeon Tebrau City, Toppen and Ikea.
Hotel toilet door is faulty, cannot close tight...
Hoping to have more storage areas for toiletries. The sink don't have space to even place rinsing mouth cup.
Also the embedded hair dryer when turn on emits bit of smoke, I forgotten to inform reception when check out.
AAlvinOngThe unit itself is nice but the management do not give customers a good vibe. Everything was wrong from start of checked in. Before checking in I already informed management that I am riding a motorbike. The instructions given to me was to park at level 5. Upon reaching the mall to collect keys. The guards do not allow me to go level 5, no bike is allowed. Told me to go park in the basement but did not tell me that I need to collect a bike card to scan in at the basement carpark for bike. After quite sometime asking around, one of the guard told me to get a bike card from the reception.
Next when reached the unit. There is a metal gate. But I was given a key card for the lift and a sensor for the main door. No key for the gate. When texted the management. It’s replied by AI. So I need to take a lift to UG level and see the reception again. I was told there is a manual latch behind the gate. All these troubles could be solved if proper instructions were given to me. I came down from Ipoh, a long ride down and still need to go around finding out how to get into the unit.
Upon entering the unit, looks beautiful at first. Then when want to have a shower, there is not a single hook or rack for bath towel. So I have to text again. I was told to hang towel on the curtain rod. But there was no curtain rod. The only rod I saw was a metal rod sticking inside a plastic pail. So texted again and show photo. The reply was hang my towel on the door lock. First time I heard of this. So I went to take my towel. It was a dirty towel with black stained. Send photo to reception. Nothing was done, not even an exchange of towel. Is just silence….
After shower wanted to get some water to drink. It was a water dispenser that is not dispensing. So went down to the supermarket to buy a bottle of mineral water.
The only plus point of this place is joined to a mall. That’s about it. I have never rated any hotel or apartment so low before. This is my first and I hope it will be my last.
AAnonymous UserInteresting hotel hidden in a small corner, taken care by an elderly couple. The lady gave us a room tours and explained to us on the house rules as well as the use of the toilets. The pod iteself is interesting and feel clean. There are different setup depending on your objective..a simple night sleep or to game the night away
GGuest UserGood location with nice view, well made check in and out process with private secure parking. Room is slightly noisy due to cars below but not really an issue. Place was clean, comes with microwave induction cooker and pot, and fridge and freezer.
One very very minor complaint is the lack of bedside tables.
AAnonymous Userthis is best apartment stay thus far. location of apartment is good. the unit itself is well maintained, clean and considered quite new.
will want to stay again! (oh swimming pool is big! kids love it!)
GGuest UserPositive Feedback
1. Location was superb, easy access to the mall.
2. Room is fully equipped with induction hob, microwave, fridge, kettle, dining plates, utensils, mugs, iron and iron board .
3. Room is spacious, bedroom, living room and dining room.
Negative Feedback:
1. Staff at the counter should be trained with customer service. No greetings nor smile during check-in.
2. Toilet has very bad smell. The edge of the shower room is slimy, probably not cleaned properly.
3 Deodorants were supplied in both the toilet as well as the bedroom but unfortunately all of them were empty (see pictures)
5. Toilet ventilation vent is dusty and drop of dusts occasionally fell onto us or the wash basin.
6. The iron provided isn’t safe for use as wires are exposed which is a SAFETY HAZARD (see picture). Someone might get electrocuted.
7. TV was provided but no ‘Live TV’ available as it always showed ‘No Signal’ (see picture).
8. ‘House Rules’ indicate ‘No eating and drinking in the room’ but the room is fully equipped with the dining cutleries/utensils and cooking equipment (see picture). So, is eating and drinking allowed?
9. In the bedroom, there is this thing hanging directly above the bed. Not sure what it is but, to me, it’s of no use.
We will definitely stay here again because of the location and the spacious room. If the negative feedback can be addressed, it would be a bonus.
GGuest UserReceptionist was welcoming and pleasant to talk with, room was decently well maintained (Didn't take pictures) and it felt okay to good for a night's stay. Nearby is Paradigm Mall where the picture was the DipnDip chocolate crepe that I bought, delicious 😋
GGuest UserAir cond at living room was defective. Unbearable during these few days when weather was so hot. Ended up we had to check out earlier to soak ourselves in air cond malls. Heater at common bathroom was also not functioning properly. Water was still hot even though the dial of instant heater was set to “off”. We had to turn on both shower heads/taps to mix the hot and cold water ourselves. No hand soap was provided even though Covid taught us to be mindful of hygiene
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The average price for hotels in Parking in Tebrau is SAR 456 on weekdays and SAR 586 on weekends (Friday to Saturday).
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