"Very good experience. The location is quite good and there're several restaurants and markets nearby. Super convenient for traveller."

"great location in pasadena and great value for money especially for a one night stay"

"Nice hotel"

"Hotel environment and facilities are good"

"I am very satisfied with this hotel. Walking distance very Closely by 2 Colleges. The room is very clean and warm color. Nice breakfast free of charge in the morning. The feeling is better than 4 stars hotels. You will obtain more than what you pay for this hotel. Trust me. It worth me to spend time to make the high comments."

"I like the location of the Green Tree, which is near the Del Mar metro station in Pasadena, and convenient for getting to JPL or Caltech. The staff are friendly, the hotel is clean, and they have a nice bowl of fresh fruit available at the check-in. However, I have two quibbles. First, I found the billing to be perplexing. Online travel agencies said I would be charged an extra $5 on site, but in fact I was charged an extra $12.20 (+ a $100 deposit which has not yet been credited back to me). Since I was traveling for work, I needed a $0 balance receipt to document that charge, and the reception staff were unable to provide an appropriate receipt. Second, the room was cold, with air-conditioning set to 64 F when I arrived. I turned off the air conditioning, but I was cold in bed and unable to find a blanket or extra layer. If I stay again, I guess I'll bring my own blankets and will try to book differently (perhaps directly through the hotel) in hopes of getting a receipt that my travel reimbursement folks can process."

"The hotel is new and spotlessly clean. The gym is excellent, and the service is also top-notch. It's perfect for business travelers."

"Lovely stay. Breakfast was great with loads of options. Nice swimming pool and hot tub open to 10pm which can be a great way to end the day. The only criticism is the parking fee of $35 a day. That's a bit too pricey."

"After staying for 3 nights, the overall feeling is: dirty, messy, and poor. It is not recommended to stay unless you don't care about the feeling. Dirty: The sanitation is poor, the floor and carpet in the room are so dirty that they can't be any dirtier. The sanitation of the public area is poor, the swimming pool is not clean, and the elevator and garage walkway are very dirty. Messy: The management feels messy, the service ability of the staff is poor, and the service awareness is not worthy of this hotel brand. The whole hotel gives people a lifeless feeling, without any vitality. It is obviously caused by the chaotic management. Poor: The front desk staff has poor ability and is not dedicated. They can't solve normal service problems for guests. Guests repeatedly ask questions and always agree but never solve the problem, and never give feedback. The professional quality of the staff is poor. They clearly communicated the room number that needs to be cleaned in person, but never cleaned it. After repeatedly asking, no one came to clean the room. I stayed for a total of 3 nights and 4 days, and there was never a service staff to provide us with room cleaning and towel replacement services. The included buffet breakfast is extremely poor, with few varieties and average quality. The location of the hotel is OK, only 26 miles from LAX Los Angeles International Airport, and it only takes 1.5 hours to get to the airport. The price is reasonable, about $290 per day for hotel accommodation and parking. I selected a few photos I took casually, and you can decide for yourself whether to stay in this luxury hotel."