"There was a dirty spoon in our room that wasn’t ours but other than that great!"

"We checked in on August 1. The property is in a beautiful location, but unfortunately our arrival experience was disappointing. After about four hours, our room was still not cooling down even though the air conditioner had been running continuously. As we were travelling with a toddler, we called the front desk for assistance. We were initially told that the room temperature would be adjusted remotely to 21°C, but nothing changed. When we called back and requested that someone inspect the unit in person, the receptionist instead explained how to use the thermostat, even though we had already tried those steps. During the conversation, her tone came across as irritated, impatient, and dismissive rather than helpful. Instead of listening to our concerns, she repeatedly explained how to use the thermostat, even though we had already followed those steps. She also asked where we had booked our stay, which made us feel uncomfortable, as it seemed to suggest that booking through a third party might affect the service we received. She then placed us on hold, but instead of returning to the call, she disconnected it without any explanation or resolution. Being hung up on while simply trying to resolve an issue with our room felt disrespectful and was the most disappointing part of the experience. When we called again, we requested a refund because of how the situation had been handled. The hotel then offered to move us to a different room, and the air conditioning in the new room worked properly. This made us feel that there may have been an issue with the original room’s AC all along."

"Booked a kitchen suite which was very convenient for an extended weekend ski trip. The rooms were spacious, clean, and quiet."

"One of the better hotels in Penticton."

"We had a great stay at the Four Points. It was a last minute booking as a previous hotel had fallen through. Staff were so kind and attentive and really helped us get what we needed. The rooms were very spacious and clean, the microwave and fridge were great touches. We were near a lift which was quite noisy throughout the night. And for the price of the rooms I think it should include breakfast to compensate for having such a tiny swimming pool. Otherwise a great stay in good location. I’d definitely recommend."

"This amazing hotel was renovated in 2024.  It is bright, clean, high ceilings give an open atmosphere.   The breakfast room is spacious!  Excellent selection for breakfast including eggs, sausage, toast, cereal, yogurt, waffles, toast, yogurt, fruit, coffee, juice .   Desk staff were lovely.  This hotel was a great surprise!  Fabulous location in Penticton and quiet."

"Excellent location. The breakfast lady was so nice and welcoming every morning"

"The room was clean, service wasn’t overly friendly.."

"Excellent location right near the beach. Our room was connected to a balcony that even had a bbq that all guests can use. The room was small and the building old but this was totally fine as all the furniture was in good or great condition and was very clean. Bathroom was also recently renovated so that was nice too."