Sara S
August 29, 2024
Cons- Some staff are desperately in need of customer service training, Mario and a lovely lady on reception are the only staff with good customer service. The AI service is dreadful, again customer sevice, staff getting their lunch from the buffet at the same time as guests, getting ready for the next meal while guests are finishing their meal, clattering, banging waste trolleys in the middle of the dinning area, staff giggling and not being professional. The food is not great but drinks are the worst I've ever had, bottled water in the room is not provided. You get to use a vile plastic beaker for drinks around the pool, don't say that's for the environment when all I sore was cig ends everywhere, staff smoking with the door open in reception near the dinning room stairs, no entertainment and the entertainment area needs a revamp. Pros- good air-conditioning, comfy bed and pillows, great location.