"best 5 stars service from the hotel staff called camilia 👍"

"Had booked 2 rooms for a family vacation. Had a horrible check-in experience that ruined the entire holiday. Was allotted a room outside the elevator, and we requested to change it. This simple request would have been executed by any 5 star hotel swiftly within minutes. We had to go back & forth over 2.5 hours with no luck. The staff kept arguing about not informing them before checking in instead of finding a solution. Totally unprofessional in handling customer concerns. Our second room was given 1 hour late, and the hotel didn't take any responsibility. The hotel doesn't believe in customer centricity. It is rated as a 5 star but with 2 star attitude & experience. Guest are at their mercy. Staff is inhospitable and inflexible. Service is very poor. Request to talk to the GM was also denied. The guest relations manager said she didn't have GM's email id. Have never come across a hotel where staff does not have GM's email. It's such a shame that staff is resorting to such tactics to deal with guests. The resolution offered was that we will refund your money for 2 nights. The hotel is in middle of no where and they expected us to find hotel room instead of finding us a solution. We travelled all the way from Dubai for this vacation, and everyone was so disappointed. Please avoid."

"Very nice hotel. Very clean. Excellent service staff. Very helpful, especially general manager Saleh Mehdiyev thank you for good service, restaurant is very clean and good food, Qusor is beautiful place to visit"

"Very nice hotel must stay at this location!!!!!!!!!!!!!!!"

"The hotel has a beautiful view. I didn't enjoy the food much, but it was diverse. The restaurant in the evening was good. The spa is nice, and the pool has a mountain view. The room is lovely. At first, there was a small child next door who was very loud, so we asked to be moved. They relocated us. We left a day earlier than our paid booking, and they didn't refund us. Unfortunately. The mountains had melted significantly, so there was no point in staying. It was raining."

"It was an excellent staying at Zirve Hotel! Came to snowboard, hotel location is just perfect! Lifts are almost in 10 meters from hotel, very convenient. Best hotel location among the rest ones in resort. Breakfasts were great as well, various meals to choose. Room is spacious and clean, very quiet."

"DMSPs were all well-known with the SPFs and the SPFs"

"The villa was not clean and I asked to clean many time the garbage was in the villa and didn't remove every time I should inform that no cleaning done they will call some to clean and I should say where to clean it is not good . Next time I will not come to this hotel"